Need to purchase Apple Watch
2/5/2021 This is my first time trying this app after I installed and open app it requires Logging in. That deterred me completely I am not bothering to try any further and I am uninstalling.
It seriously thinks you have a seizure when you are grabbing things off of the shelf lol. Horrible to sense. Doesn’t even read your heart rate properly at all.
But why does it have to be so expensive 🤯
When originally downloaded this app I was extremely disappointed in it. It was draining my battery and the alarm was going off with every motion. They have made significant updates lately to this app. I also emailed back and forth with a great customer service rep who helped me to get all of my settings exactly where they needed to be to work properly for me. She didn’t give up until everything was working exactly right. I have only had 2 seizures ever and both have happened at night in my sleep. Thanks to the wonderful customer representative who helped me get all of my settings correct I can give my husband piece of mind while I am sleeping because he knows that he will be alerted if I have a seizure. (Before the representative helped me with my settings the app had missed alerting him of the two seizures that I had had and I was getting ready to delete and cancel my membership. )
I had raised the sensitivity on my watch and phone but just writing my name on a paper made it go off and call my family ,I was driving I did a normal turn and it emergency called my family
Had a cluster of seizures including the most severe longest seizure I’ve ever experienced and nothing happened with the app
Our family loves this app for our son as it brings a sense of relief for us at night. However, after the recent update, we’ve been having trouble with it going off even when he hasn’t moved at all. Also, the disable manual help request button seems t not be working. I have it turned on, but when I’m swapping his watch with mine, to avoid battery dying, i accidentally press the help now button and it goes off. We didn’t have this issue before.
If you think the very good alarm sounds you configure to play in the App will be made on a phone that a parent can monitor, prepare to be disappointed. They play on the watch itself, which your child will be wearing across the house somewhere. You’ll get a phone call from god knows where, so I hope you don’t screen your calls/texts, or worse, god forbid, accidentally set your phone on silent, or activate sleep mode that turns off notifications. This does not make any type of emergency or uniquely identifiable sound or alert on the phone itself. We are a still using it—we’ve now invested hundreds of dollars into the hardware, but underwhelmed by this discovery. I’d have thought a push notification would have been sent to the phones of contacts to set off unique unsilencable emergency alerts, at least as an option. That is not the case.
My son had a seizure for another 15 seconds and the app did not register this from his watch—when I looked into it I needed a subscription (?) After setting up the subscription my son had another seizure in front of me. I cared for him—the event lasted about 4 minutes and the app recorded NOTHING. I literally watched this event happening and the app recorded nothing on his watch. So not waste your money