I was tryiny to connect but it always kept me on the part that the device needed to scan the barcode displayed on my phone
With all the hype about the ring cameras being hacked I’d feel much more at ease with this app if 2-step verification was incorporated. Please update!
Update: I did call customer service. Spoke to them twice. They said there’s zero compatibility for Apple users and they asked me to login on a “special” website and pay and they promised to go find my account at a later time to credit me. I asked them to just pay over the phone but they said they had no ability to do that. Looks like this app needs ALOT of help to be usable as they offer on their app. There was a considerable amount of time dealing with the confusion. No customer should have to PROVE they had an offer on the app that is KNOWN by customer service to be a valid offer. Tried to sign up for Cyber Monday 50% off deal. Apparently purchasing iCloud service doesn’t work with IPhone or Itunes. Called and was told it is known. They tried sending me to another website to buy iCloud & if I PROVE they offered the 50% off on the app (through screenshots) they’ll refund half the money. Their customer service literally shuts down at closing time and reps have to get off FAST despite helping resolve the problem you called in. Usability: without the iCloud purchase, the IPhone video app errors and fails when an alert comes through every time. You have to go out, refresh, then try again. I unplug and reset the camera every few weeks when it says offline. Overall this camera is fair. Customer service is fair. If you want a camera that works 75-80% of the time, this will do.
What a colossal piece of garbage. Save yourself the hassle of trying to connect these cameras and just buy a legit product from a major manufacturer. You get what you pay for. While these may connect sometimes, they’re incredibly difficult to connect through this crApp. I am a tech, I make my own network cables, wired my Ethernet throughout my house. This should not fail for someone like me. Trust me, this is not user error. These cameras only function on a small portion of customers routers. I want to burn them outside and dance around them....then I’ll log into my best cam and replay the whole incident over and over.
Just down load MeShare App from Apple App Store but could not complete the set up because error message App need to be update after scan the bar code from the quick start guide !! Did it by scan the bar code and enter the those letters, numbers manually from the device still got the same message.. please help . Model : ZP-IBH23-W Airplane mode is on - Connection WiFi 2.4Ghz Thank you
I been trying to contact customer support but am never able to speak to someone. I been paying my subscription monthly and it does not record the full 30 days that am paying for.
To the Developer of the app, It seems that now adding new camera to the app, you require user to grant location permission. Please update the app so that it allows manual input of wifi configuration rather than location.
Great alternative to those expensive nursery cameras while providing the same quality video.
This app allowed me to see what ever is going on around the house and it even saved me from my 9 week old puppy from a potty accident. (his name is Jasper by the way.)
The camera is pretty good, for the price I paid. A lot of the complaints I see are related to the set up. Here’s what I found to be my problem during set up; the phone you are using can NOT be connected to the 5G band of your router, only on the 2.4 G band. The camera set up uses whatever your WiFi SID your phone is connected on, not allowing to choose a different WiFi SID. This is a feature that the developer should consider incorporating in future releases of the app. One tip for those reading this is to keep an eye on the flashing led on the side of the camera, flashing green means it’s waiting to scan the QR code generated by the phone, flashing blue means that the camera was able to read the generated QR code and trying to connect to the WiFi network, solid blue means network set up was successful. Hopefully that helps.