I’m so sick of Guardzilla. I’m sure there is a way to bring a class action lawsuit to this company for false information and for not being able to keep there network running for more than a few hours at a time. I bought the indoor and out door cam. Out had good video but no sound worthless. The indoor looks like complete garbage and the thing only picks up movement if I walk slow and right in front of it. WARNING STAY AWAY FROM THIS WANA BE SECURITY SYSTEM. They also upload every video to there server but don’t allow you to see it. Very creepy practice going on with this company. As I say again time to get a Facebook page to get a class action lawsuit. I want my money back I’ll send your complete junk camera back. It’s like new since it’s junk.
This app is so inconsistent. It periodically logs you out. I have the camera set to the most sensitive motion setting and can have the cam aimed toward my door, leave the house and it doesnt record or notify me of movement. The 7 days of cloud service im paying for is useless because it isnt consistent regarding the events it records. It may go days without recording and i have to reset the device and set everything up all over again. The app crashes periodically and some days it takes longer than usual to load. Sometimes it wont allow video playback of previously recorded material. The camera quality also is subpar. I regret my purchase and this app due to its lack of consistency and for a security system like this consistency is important.
The screens freeze and the sound very rarely works. I am constantly rebooting the app.
Used to work fairly well but now it’s so slow that I usually give up looking at a clip
This app has so many bugs that makes it completely useless. Whoever bought this camera I feel sorry for you that you have to go through with this trash.
I have never left a review on here before but I feel the need to tell potential buyers to NOT waste their money as well! I’ve bought three cameras over the past two years and only one worked the whole time. I finally reached out to the company and all they did was send the same device reset instructions that’s on the website; when I emailed back asking for a manager to reach out: they resent that original email with the directions on how to reset the devices. It’s three weeks later, five emails asking for someone to contact me, or a manager, and I’ve only received the generic response of restating the devices. This company, and product is a joke! I’ve tried three different phones, four different devices, and over 30 hours trying to get them to work at this point. Highly recommend going with another company that has customer service. I also have paid for the iCloud services for two years now and the videos I save are STILL deleted/missing; it doesn’t happen immediately, but I had tapes saved from two weeks ago that are now simply gone. *** If this review doesn’t stop you from buying the cameras, please know - you’ll never be able to change the password on your devices to sign in. *** The software simply negates common, user-friendly allowances you’d get from better companies like Nest. I’d still love to be contacted by a manager to get a refund for all the years of not being able to use the cameras or services - if anyone from the company even cares about reviews or customer service; thanks!
If you don’t mind self-monitoring it’s great, which is what I do. However the app has become extremely buggy and temperamental. It keeps logging me out, takes forever to login, takes forever to find and load my camera and then takes just as long to connect. It has also stopped recording and saving the videos. Very unimpressed with how the app is degreasing.
This company has horrible customer service and an app that very poorly enables the user to survey their homes. Would recommend to spend more money to get better products and services.
This app does not consistently work well. I haven’t been able to review my videos for the last several days and this happens frequently.
For the price of each camera I bought for me and daughter, it is total garbage, I have friends who purchased other models at half the price and have camera package deals. It worked for couple months then crashed. Had to keep removing app and putting it back. Then it just quit working. This camera is garbage DO NOT BUY FROM THEM. They have no answer to fix the problem yet they want you to pay all this money for ONE CAMERA. Try “YI” was security camera. Guardzilla won’t be in business long with this overpriced garbage. So very disappointed at the loss of so much money. I bought five for me and my kids to interact.