First episode: turn on subtitles Second episode: turn on subtitles again … Trust me, I won't regain my hearing after one episode. Please fix it. Thank you.
I signed up for their small fee couple month trial, worked for one month and no longer gives me access to shows. What a waste.
1. The app does not indicate which episodes you’ve already watched nor does it pick up where you’ve left off if you don’t finish your episode (once you figure out which episode you last watched, of course). Every episode starts from the beginning 2. There is a bar at the top of the screen that is completely inaccessible. It has fun things like “search” and “account settings” and divides things by film, series, and collection. Swiping up doesn’t get you there so I’m not sure what to do. It’s possible that it is designed for a touch screen, but my TV isn’t a touch screen so I can’t access it. 3. Episodes automatically continue to play until stopped manually. So if you fall asleep, they’ll just play until you wake up or the power goes out. 4. You have to turn on the closed captions for EVERY SINGLE EPISODE. There doesn’t appear to be a universal caption setting (though I admittedly can’t access my setttings, so maybe there is… who knows) Please fix these simple issues! Every other streaming app does this stuff, get with the program! I’ll be canceling at the end of my trial period if it stays like this….
Can’t sign in
Every month I’m charged for this service but I’m never able to access it and reaching support is a Herculean feat I’ve yet to master. It gives me the message that I need to “join” to watch but when I click to join it tells me I’m already subscribed. I’ve already paid for this month but if I can’t get this resolved today, I won’t be paying again.
as soon as you open the app, it states Sundance requires non personal data to continue. If it’s not personal, why do you need permission????? ALL PERSONS NEED TO BE GIVEN AN OPTION!!!!! DONNOT TRACK MY INFORMATION SUNDANCE!!!!
I selected the free trial option but I couldn't watch anything. I kept getting promoted to select a subscription plan and even when I did select one, the app would keep asking me to select one when I tried to watch something. I spent so much time trying to figure out how to watch something. I was logged in, got a verification email for the free trial and I still couldn’t watch anything
Signed up for the free trial and spent the rest of the night trying to get it to let me watch anything. Every time it just keeps asking you to subscribe and you can’t watch. Waste of time.
Subscription doesn’t matter. Most titles won’t play and will instead pop up asking you to start a free trial! Opened a ticket but I see reviews here describing my issue have gone unanswered going back YEARS. Won’t hold my breath.
I downloaded it, paid for the subscription and it never recognized I had subscription. Kept asking me to sign up even though I could see the money withdrawn. It’s a junk app.