I wish I had read through the reviews before I got this app. I am having the same issue everyone else is...I downloaded the app on 1/11/21 and signed up for an annual subscription. I was able to watch the first season of ADOW and Riviera. When I try to watch the 2nd season I get the pop up “It seems you are not one of us. Let’s activate your free trial by choosing a plan below.” When I choose a plan, it tells me I already have a subscription. I have written to customer support but have only heard crickets in return. I have logged out of the app and back in...no change. I have uninstalled the app and installed again....no change. This is ridiculous! I’m hoping this review will prompt some sort of reply. This is an issue that seems to be a constant among subscribers and really should be at the top of their list to fix.
After signing up this app sends you on a loop. When trying to watch a show it prompts you to subscribe. When “re” subscribing you are told you’re already subscribed and can start watching. Gave up finally and subscribed through the Amazon platform. Sundance and Apple need to work this out.
I love this app, and it worked great on my Roku, but when I switched over to using it on the mobile app, I signed up for a new subscription. Now every time I log in and try to play something it shoots me a message saying I need to sign up. Then I click the plan I’m already signed up for and it say you are already signed up, but it still won’t let me play anything. Therefore this is a severely poorly constructed app, and I am quite disappointed and will be cancelling my subscription unless this bug is fixed.
I have a subscription nd every time I try to play a show “see plan options” comes up. It’s so annoying I just want to watch my show don’t make no sense why it keeps popping up if I have a subscription already.
I signed up for the free trial and it would not allow me to watch any of the shows.
I paid for my subscription and every time I try to watch “A discovery of witches” it prompt me to either sign up for free subscription I try to it tells me I already purchased the monthly subscription which I am fine with but it won’t allow me to watch anything even after I subscribed. Frustrated and irritated because I missing season 2.
I was excited discovery of witches was back so I started my subscription for Sundancenow. But every time I try to watch my show it says “start free trial” and if I click that it says I’m “already subscribed” it just keeps doing that and I’m very frustrated with it. Not to mention they don’t have a customer support number. I’m canceling the free trial and will try to watch the show somewhere else.
The app just kept wanting me to subscribe AFTER I’d already subscribed.
I’ve selected the monthly plan and was ready to start watching, but when I select something to watch, it bounces me back to the “Select a Plan” screen. If I try to reselect the plan, I get a pop up that says that I already have this plan, and it gives me options to manage my current plan. How long does it take for Sundance to update its systems???