Customer service is non-existent to answer simple questions such as how to skip the coaching process to find pregnancy safe workouts. Extremely disappointed.
Really enjoyed the rowing routines as they were a great low-“impact cardio alternative for those with foot and knee issues. But it seems they’ve been unceremoniously yanked with little or no warning. I’m glad I signed up through my company, because if I’d signed up for the yearly subscription, I’d be even more
The best workout app! There is something for everyone!
I purchased this app and had a sort of honeymoon period with it and told everyone about it. Then, one random day, it began to require that I complete a survey with my weight, age, height, fitness goAls, days I plan to work out...etc. i wrote to support they said to sign out and uninstall- which worked once. But now its back and I can’t use the app unless I agree to complete the questionnaire first. I don't know why I am taking such a hard stand on this, but I refuse to do the questionnaire. I am very annoyed because I paid a lot of money for the app and I dont really feel like this information should be required to use it. I am spending way too much time annoyed by this, I should probably just put my info in and be done with it so I can get back to using it. But the principle is bothering me and I wont do it. I wrote to support team. If this is resolved I will update my review.
I truly love this app! I did the 7-day free trial and accidentally purchased a full year subscription and I’m honestly so glad I did! Not only has it helped me stay consistent with going to the gym but it keeps me from sticking to the same machines. I can plan my workout ahead by searching key words “core” “arms” etc. and learn moves I’ve never heard of. I’m becoming more and more comfortable with running and doing HIIT workouts at the gym. I highly recommend this to newbies to fitness/public gym.
I used to love this app so much with so many new exciting workouts each week. Now, I rarely see a new treadmill workout and I’m just repeating a lot of old workouts. Super disappointing and considering looking for alternative. Doesn’t seem like the company is devoting much time, money or resources towards improving the app or growing its audience.
Was using this app for Rowing and now does not support multiple Rowing options? Why would they remove those even the old ones. Why?? This is why I paid for it.
After the update yesterday, the app keeps freezing and the music is no longer audible
Constant updates mean constant errors.
I talked with Aaptiv support in April to end my subscription and I asked them to send me a confirmation email of my account cancellation. Fast forward to August and they auto renewed my cancelled subscription even though I terminated it four months before it was due to renew. When I reached out to the support team with the cancellation confirmation attached, they refused to acknowledge that I had followed proper procedure! The support person (Keilin) first said I could receive a consolation discount on future payments, then said they would make a “one time exception” as if I hadn’t followed policy! Watch your bank accounts closely folks, and get your cancellation from support IN WRITING to protect yourself. This is one app I no longer recommend due to their shady behavior.