Purchased and no camera is on. The game was today and I purchased to watch with no luck. Buckhead field???
I dare the makers of this app to try to watch one live game using their own product. It is beyond frustrating. Constant freezing, glitching, crashing.
Just by the way, the people who created this app put their hard work and money into this to satisfy YOUR needs. It’s honestly disgusting to see a people disrespect other human beings like this. Does it benefit you in any way to tear down this app and it’s creators? Y’all have no clue what they go through to keep this app afloat. I would like to see you create an app and build it from the ground up. Every app has its issues but you can express your dissatisfaction in a kinder way that doesn’t hurt others. So chill out and do something else with your time. Thank you
It is a crime that these people are selling this service. To begin it doesn’t work. Most of the videos I’ve tried to access are NOT viewable due to some technical error. There is no posted phone number to call them on so you have write customer support and they don’t get back to you. My son made the most amazing play that I wanted to capture and save. I know the system recorded the game because I was able to access it during the game. When I got home and sat down to save the clip the video feed is not accessible. SERIOUSLY????? What’s the point of capturing memories if you can’t access the recorded video???? What’s the point of having support service if they don’t get back to you??? Save your money, these people don’t appreciate the role they took on by creating this service and in the end just leave you extremely disappointed. Total RIP OFF!!!!
Downloaded the app and it worked fine. Have been charged monthly for over a year and there is no way to cancel. No phone number, nothing. Very shady customer service as they won’t help you at all with canceling. Going to put a hold on my credit card so I stop getting charged. The owners of this app are running a criminal enterprise- literally stealing money.
Worst app I’ve ever paid for do not waste your money you’ll never be able to enjoy the game you will miss the game because of connectivity doesn’t matter what ballfield you’re at this is the worst app looking to get a refund and can’t get in touch with anybody!!!!
I’ve been using hicast for about 2 years, very easy to clip highlights of games and download to my device. Great for family who are out of state and wanting to see their family member play baseball/softball. Definitely need to have good to very good WiFi to stream the game and honestly camera quality could be better (hard to see outfielders) on some venues. But I’ll deal with that. Price point is good but should have a way to put subscription on hold during off season. All said and done I’ll be a customer of theirs for my sons duration of playing at our local venue.
So frustrating every camera is working except field 9! The one I want o watch. Not a very promising sales pitch when your trial is done! Would not purchase!
No phone numbers or contacts to cancel. The website mentions to cancel in the same when you signed up, and if signed up through website, you have to download the app, and it’s like a Trail to a dead end. No phone number or email. And clicking “cancel” just gives another message. No confirmation. I will never ever use this app!
I have tried to cancel this app through customer service three times as I am unable to cancel from my phone. If the cameras and sound are working it’s fine but sometimes they are not. Not worth the money.