It’s great to have this solution set up at my daughter’s volleyball club but it seems that 50% of the time, the camera feed skips or stops working altogether. In the 3 months or so that we’ve had this app, they’ve refunded me at least twice because of these issues. It’s nice to get my money back but nothing can replace the moments that were never captured. Also, support is very slow. They rely on email support, which often doesn’t respond until one or two days later. Problems usually aren’t resolved for a couple days. When you’re wanting a real-time video solution to watch those moments that COVID won’t allow you to be there for, you want real-time support as well. Live video stops about every two minutes to recycle streaming, which is quite annoying. Once recorded, those two minute delays don’t show, but in real time, it’s extremely annoying. I find myself wishing our club chose a different vendor.
This app doesn’t work. Won’t process payment. Stinks I missed the whole volleyball tourney that I thought I could watch remote. And customer service is non existent. Even have bogus text in the description and no way to contact anyone. STAY AWAY.
I paid for a membership so we can watch my daughter’s volleyball team play when we cannot be at a game in person. It’s horrible! The live feed will completely cut out and when I refresh I watch the same plays over and over. Also when it is actually playing it continuously buffers. Then it completely stops recording in the middle of the game and says there is nothing live to see. Very frustrating! I’d like to be refunded as I do not think this is going to get any better anytime soon and won’t be able to watch live. I can watch her teams own recording of the event after they are finished with no interruptions. Not live but at least I can see the entire match!
Very hard to cancel subscription.
Quite sad- I watched one game, which I guess was free as an introduction to the software. When I tried to pay for the 7 day pass I never got beyond trying to select the 7 day pass purchase. I deleted and reinstalled the app numerous times without success
Awful - between the back and forth and of the camera is up for the game i think it’s just okay
I paid my trial 12 or 13 after taxes and tried to log back in and it keep telling me my password was not correct! I asked for an email to update because I KNOW my password but cold not log in. Well I NEVER got the email and had to create another account for my husband just so we could watch my grandson! After this weekend I will not use again! Takes your money, does not let you back in and no one will answer your requests! Crappy Customer Service. I will never recommend!!
The video quality is great but the app freezes when you try to rewatch or search for a play. The only way out of the freeze is to start the video over completely - not great for trying to see certain plays.
Cameras are turned off at semifinals and finals before the tournament actually ends. This has happened at more than one tournament. I don’t know if this an app issue or an issue at the location where the field staff want to start winding down before the tournament is over (Tyger River Park in Duncan, South Carolina). This is the only way I get to see my daughter play many times. I will not be a regular customer until this issue is fixed. Why would I want to pay a full monthly amount to get to see a partial tournament? I should be able to see the entire tournament.
Great concept, streaming is horrible! Decent quality when you can actually get the stream to work. Kicks you off the app any time you try to save a play!