This app quit working months a go lost all my mags
I have reached out several time trying to get app is resolved but no luck, customer certainly doesn’t seem interested in service. This has been going on for months, I was hoping that with time it would be corrected since it seems to be a common problem. Terrible app and terrible “service “.
Like a LOT of people here. Trying to get the access I paid for is very frustrating. I used to like this magazine very much. Tried the fixes from other frustrated reviews to no avail. Little help please.
It won’t let me restore my subscription. I’ve even tried to start a new free trial and it says I am already subscribed but I can’t read any issues. PLEASE HELP!
Every two or three months I've had to call support to have something fixed with my account so I could download the magazines in my subscription. Restoring itunes purchases never worked for some reason and then I would eventually have to download everything again. This is the only magazine subscription I hav this issue with and it simply isn't worth the hassle anymore.
Save your money. I subscribed over a week ago and nothing shows up under my subscriptions. I tried purchasing an older magazine separately and I can’t read that one either. When I try to download or restore purchases the app throws error messages. Wood Magazines’s poor excuse for customer service refuses to help resolve the issue. I get generic responses saying it’s not their problem. What a complete waste of time and money. UPDATE: Zinio’s customer service resolved my issue after I posted this review, and I’ve change the rating from 1 to 3 stars to reflect that. To others having problems I would recommend contacting them through the email address they leave in response to reviews, not the support email address in the app. I still have trouble rating any higher than 3 due to the initial problems and the pass-the-buck responses I received, especially since if I hadn’t taken the time to leave a negative review the issue wouldn’t have been resolved.
I have had zero luck being able to get access to my subscription through the app. I have attempted to sign in, purchase a new subscription, and even try to get my old copies uploaded using the subscription number on my magazine cover. The app is in serious need of an update to resolve these issues. I was very disappointed that I could not gain access to my account.
I just purchased the annual subscription and I’m unable to download any content. Very frustrated. Will be canceling and getting a refund unless resolved quickly.
I can not restore my purchases. Please help!
UPDATE: after leaving my review, I was contacted by the developer in 2 days. They were more than helpful in getting my account working. The new app looks and works great. 1 Star to 5 Stars After being an iTunes subscriber for a few years, I go to download the latest issue and discover the app has been updated. However, I have lost all access to previously downloaded issues and can neither restore them nor download new issues. I have followed all of the instructions given, but I have no access now. It would be nice to get a refund for the past issues I’ve lost and the subscription I just renewed and can no longer use....