Housecall Pro
By Codefied Inc.
- Category: Business
- Release Date: 2013-09-01
- Current Version: 2023.3.15
- Adult Rating: 4+
- File Size: 163.96 MB
- Developer: Codefied Inc.
- Compatibility: iOS 14.0+
Description
Housecall Pro is the #1 rated field service management platform built to help run & grow your home services business from the palm of your hand. Save hours a week by going paperless, so you can work on your business, not just for your business. Scheduling and Dispatching • Edit your schedule from desktop or phone • Manage appointments with a drag & drop calendar • Set recurring jobs, assign teams, & schedule arrival windows • Send jobs straight to your techs’ calendars • Update techs with automatic phone notifications • Improve communication with in-app messaging • Attach notes & photos while out in the field Customer Communication • Deliver a 5-star experience • Send job status updates & on-my-way texts • Automatically send text and email reminders & confirmations • Request reviews from your best customers Online Booking • Allow customers to book online through your website, Yelp, or Facebook • Customers can directly book your available time slots Estimates & Invoices • Create, update, & send invoices & estimates from your computer or phone • Automatically email estimates, invoices, & receipts • Customize line items & add services during the job Payment • Accept cash, checks, & debit/credit • Process credit cards quickly through the app • Send text invoices & let your customers pay via phone • Directly deposit funds into your bank account • Close bigger jobs with consumer financing Marketing • Send automatic reminder & thank-you emails • Deliver automated postcards right to customers’ doorsteps GPS Time Tracking • See when your team’s at the job site & avoid miscommunications • Track techs’ locations & schedule them to the closest job QuickBooks Online Integration • Import job history, customers, & price list • Reconcile payments & invoices • Instantly sync job data into QBO Advanced Reporting • Track key data points with customizable reporting widgets • Drive business insights & optimize marketing Admin & Security • Automatically sync data to your secure cloud • Allow admins to track job status from the office • Set employee permissions • Export customer data & job information at any time Housecall Pro has powered up! Want to learn how our new powerful features can help grow your business? Call us today! Housecall Pro Awards #1 Top PerformerField Service Management Solution by Capterra Top Category Leader for a Field Service Management App by GetApp (3 years in a row) Rated Excellent on Trust Pilot for business services Subscription information: Upgrades to a paid subscription are through an in-app purchase. There are 3 different plans, starting at $49/month, that are flexible to your business’ needs. Payment for the subscription will be charged to your iTunes Account at confirmation of purchase. The subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Your account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. No cancellation of the current subscription is allowed during the active subscription period. Privacy policy: https://housecallpro.com/privacy Terms of use: https://housecallpro.com/terms
Screenshots
Reviews
Needs improvement
I used to get notifications and now it doesn’t give me any. I’ve looked all over the app and in my settings and there’s not a spot for it.
Garbage app and worse customer service!
Used than less a month had to keep submitting identity documents verifying I am who I say i am,couldn’t accept payments without verifying each time!customer’s weren’t happy waiting longer while trying to free up the funds for materials.worse you get some rando middle easterner that has no clue what your talking about,customer service is trash!
Poor support
Great as long as it works but once an issue arises it’s quite a headache to get resolved. We have been unable to process service agreements through the app for weeks. We have reported the issue and then received zero communication since. We have reached out regularly through their chat feature and we always receive the same response verbatim that I’m beginning to understand means “don’t call us, we’ll call you”. I wish that they would allow a phone conversation but it appears that is only permitted when they have something to upsell you. Because of the lack of communication and the serious issue regarding service agreements we are looking into options other than Housecall Pro.
Good program
Lots of benefits to using this program. It still has a few quirks. When data cell reception is bad it is almost useless. If a service call is dispatched or added to the system schedule for the day the app does not register and our technicians cannot see it. They have to refresh or reset the app. Kind of an annoying feature. So we still have to contact our workers to tell them to update their app when they get a new call or updated information. Overall it has made us more productive and is a valuable tool for the service industry. Thank you!
Housecall pro good, app glitchy
Housecall pro in itself is an excellent program that’s easy to use. The app however, is really glitchy.
We'll ask for your documents repeatedly and repeatedly and repeatedly and then refuse!
Dear app developers! I will open your eyes now! In this world, there should always be an alternative, if you are trying to make life easier for an entrepreneur, provide alternative payment processing options. Find something else besides Strip to accept and process payments, and then you won't lose customers by offering them crutches instead of legs!
What use to be and what could have been
This system had great bones. They keep piling more and more “features” into it. Even if you don’t want the features you have to work around them. The tech support will not call you only chat. Any issue they have they tell you they will “put it up for a pro vote”. Weekly calls in regards to how they want you to use credit cards so they can collect more $. Get use to hearing “have you tried deleting the app and reinstalling it?” Search feature is hot trash.
I think this would help field techs.
Overall the app is very functional. The issue I see is once an estimate is approved, it turns green (on my app). Once it is copied to a job and completed, there is no way to change this. I would suggest an option to be able to change the tag to say ‘completed’ and maybe with a blue highlight. I have pages of approved and completed estimates. Some (customers) take longer to respond and they may be missed as as they all show the same. Just a thought.
Worst software available
This review is dated 3/5/2023. I’ve done a lot of business with Housecall pro. If you are looking for a software to better your company or make it more efficient, DO NOT USE THIS PROGRAM. I’ve been waiting for multiple transactions to process through the program for almost a month now. I even connected the instant payment, and that hasn’t helped at all. Housecall pros customer service is horrible and irresponsible. They want to do everything through a chat window and can’t get a live person on the phone to solve any issues. I believe they have some deep company debt issues that hinder them from paying out to there pros. I warn you, do not trust this platform with your companies finances, you will be frustrated and left vulnerable to get money that is yours from a company that is stealing peoples money. I would’ve left 0 start if I could
I love the software, the company is horrible and here’s why:
The on boarded me they were really cool upfront with their first hour of training. Once I signed up, they disappeared on me… that’s fine I was able to navigate to the software it’s very user-friendly especially with a little practice. Now this is the bad part: they said I could start taking I took three deposits from my beds that I won. Three days later they refunded the deposits what you made me look like a fly by night company and scared my customers. SHAME ON HOUSECALL PRO. Their job is supposed to help me grow my business in Fact, they’re killing my business. Nobody knows how to contact any higher up there. The CEO is protected there’s no contact there’s no email and there’s no integrity.
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