I signed up for the free trial and could NOT cancel. It kept saying my email needed to be verified. I contacted tech support and they gave me a link… the same link I had just tried that wouldn’t let me in! After that, they would not respond even with repeated efforts. I kept getting emails from Zendesk saying, “Your case is solved.” I worked on contacting them for 6 days without success and then I was charged for it! Not at all responsive to support requests.
Please follow my advice. The 7 day free trial isn't. The app allowed me to send one fax successfully before diasbling my trial because of violation of the terms and conditions, which they then provided to me. The only violation possible is "spamming" which I don't possibly understand how 2 faxes constitutes spamming. They were then unwilling to reactivate my account because of a misunderstanding. The first fax failed 4 times before successfully sending, so even if I only wanted to send the one, I'd consider the trial period a failure. The second fax, I attempted to send a dozen times or so. Each time it wanted me to purchase credits to send a fax. Find a different fax app. This one, while it may work, is not as advertised and not helpful.
The "free-trial" is not free at all! Upon setting up your first fax, you are required to select a "price per page plan" before it will send--total cost $49! Total deception!
I did the Free Trial for 3 days and it worked great. Then decided I didn't need it and went to cancel. The council links in the app looks simple so I did them. My subscription wasn't canceled it was downgraded to a lower one when I open the app to check what it happened. From that point I tried to cancel again and it has the same result. At one point I was directed to the Apple Music App where I found the original subscription and a second one still active. I canceled both and re-launched a iFax. It shows my original subscription still active. Predatory deceptive and straight up dishonest is my opinion of this company at this point. I have five days left to get my subscription canceled and will try everything else that I can come up with. Do not try this app.
Works as you'd expect. Cheaper and faster than finding a fax machine.
Easy to use and very convenient. A
This shows an option to buy credits and fax without a subscription. I puchased credits to send a fax but it still will not let me send it without doing the “free trial” subscription. I want to use my credits to pay for my faxes as I go….without a monthly fee. This is very misleading!!!
I was looking forward to send as many faxes as I wanted free for 7 days, as advertised, but when you actually try to send a fax, you cannot proceed without buying credits, even though the interface says I have unlimited credits. I might try again in the future if this is ever fixed.
Run from this thing. I bought $9.99 worth of credits and tried to fax over some important papers. IFax did not recognize that I had credits and prompted me to buy more! Not only did I find the $9.99 charge on my card, but two $.99 charges back to back. Their support is a joke and non-responsive. I am disputing the charges with my bank.
iFax made it easy for me to fax important documents at a reasonable price.