Very slow, terrible navigation controls and web links to all of the stupid ads. Eventually you will accidentally click on one then there is no way to return to magazine beside killing the app!
Don’t waste your time if you are a subscriber looking to download the ‘free’ app. I should have paid attention to the write-ups creating a rating of 1.3
Something happened with the latest update where the app now just crashes shortly after launching.
Fix your app. Unreal.
I can barely differentiate sponsored content from member content. While the interface is littered with links to subscribe, it’s irritating as a member to have to scroll down to the bottom of a long pull down menu to log in every time I want to use the app, only to be directed to a website that returns an error. The app seems designed to sell advertising and generate subscriptions, as a member, it’s just plain insulting. Why not make an app for members to conveniently access content to which they have subscribed?
This app does not work plus calls and emails to customers service are not responded to.
They finally got some of my issues back. But only if you are connected to the internet. No offline viewing on the airplane. Used to work. Reason for digital subscription. .... Lost all of old issues. Do not upgrade. No email support. Tried their email support. Response was to contact iTunes. How, was my response. Then they gave me a case number. Case id: 34207475 Again I ask, who do I contact to get this resolved? What use is a case Id with no poc. I’ve been in contact with them for the past month. They keep trying to restore my 2 years of back issues. They even asked for my iPad serial number. They just can’t do it. They tie it to an email but can’t seem to find my subscription information. Granted it has just expired but I won’t renew if they can’t give what they owe in back issues. 5 magazines restored one measly one at a time starting with the old ones not the recent ones. Painful very painful and only restores one at a time. Though not reliable and why can’t they restore all at once? Missing several years worth.
This update is completely unsatisfactory. I have lost all my previous downloads and cannot view ANYTHING offline. Be fully advised, I will be contacting your advertisers.
I updated two months ago and lost all of my previous purchases and am still unable to log on, emailed customer service no response....great magazine but total amateur hour when it comes to the app
I have tried to send feedback to Taunton via their apps and via the web site, but neither works (I have screen shots if someone at Taunton wants details) so have resorted to a review. The new version of this app is a big step backward. The biggest problem for me that I am not seeing the latest issue of the magazine on older devices. I have an old iPad in my shop and there’s no way I’m going to replace it just for this. It used to work just fine. Another problem is that they have not thoroughly tested offline use. A couple of days ago I was away from net access and went to read the mag. It would not show me an issue I had previously downloaded because it could not connect to their site. Both of these are unacceptable. If these are not fixed by the the time my membership is up for renewal in a few months, I won’t be renewing. And they should fix the feedback/contact mechanisms too. I’m posting the exact same review for both FWW and FHB.