I had an issue and was locked out of my account. It took over 2 and a half weeks but the issue was resolved and I was fully made whole. Would recommend Scribd, it’s a great product.
I wasn’t getting enough out of Scribd to justify paying for it, so first I paused my membership, and then decided to proceed with cancellation. I’ve had no luck with the app, the website, attempting to contact customer support, app support, or etc. I have gone to the time and trouble of following all their arcane directions to the letter each time, with no success. The words "cancel anytime" appear all over the place. But it’s not remotely true. Obviously the customer-friendly choice would be to make those words a live link to the cancellation page. To me this oversight shows they are crooks... bummer!
I’ve been using Scribd for months until this situation occurred. I don’t know where else I must go to get my situation resolved. I paid for my membership and yet the app isn’t working. When I try to pay again, it says “your account has already been paid”. I’ve contacted numerous times via support , to no prevail. MAY SOMEONE PLEASE REFUND MY MONEY. THIS IS LEGIT FRAUD.
Okay, technically you can, but it’s so poor as to be nonfunctional. If highlighting more than one or two words you have to hold down the highlighted section and wait until the option pops up, and even then it frequently doesn’t actually highlight. It really messes with concentrating on the book. And if it does actually work, it’s in a dark teal, which is too dark to comfortably read the black words underneath. What happened to plain old yellow? I’d change the color if I could, but I can’t. Nor can I underline. It’s 2021. Aren’t these kind of elementary functions by now? I love the Scribd concept, but if I can’t highlight the books they have little value. I have the newest iPad Pro with the latest software. I’m very disappointed.
#3236602 #3236605 #3236604 #3244210 I subscribed to scribd with may gmail account. When I had an attempt on log in, app auto logs me out. I tried ‘forgot password’ option, received no emails. checked my spam folder also. Contacted support via email, no response even though it says they will reply back in 2 days. No phone numbers. Last resort: planning to go to their headquarters in SF. (Also contacted on employee via LinkedIn, didn’t work) Such a scam, very unprofessional I wish I could review with 0
Been around awhile. 15 years at least? Some items not within their power to maintain access to. Write it down and seek, pay, for alternate access.
If Scribd had a selection comparable to my library and was instant and (actually) unlimited, then it might be worth it, but right now, they only have 2/5 of the books I want to read next and I'm seeing that reading is not actually unlimited. Libbyconnects me with all the books my libraries have, (I've been able to find everything I want to read) and the wait isn't too bad. Libby also has a better reading interface. (and it's FREE with library cards. pro tip: collect a few library cards for more options) If this were $1 or $2 a month it might be worth it, but at $10 a month it's just not.
So apparently my last review was deleted after I responded to the developers but; first, my books were limited to random scribd originals, self published ebooks (that had a 9/10 chance of being good), and already free works (the Gutenberg library books) which I wasn’t aware they were allowed to charge for. Scribd’s defense is that “you’ll always have something to read” but the things you want to read are always locked after 2-3 books and nothing else is available until they bill you again. Funnily enough, after I replied to the developers, none of my books were available at all. I searched for young adult, literary fiction, the entire books category, nothing. I tried typing random key words into the search bar, still nothing. It’s been 4 days since I emailed them with the screenshots and no reply. support number: 3243219
Why is it so hard to highlight
Scribd throws a a lot of misleading terms at you (looking at you “rotating content”) designed to confuse, but the more you read or listen to any current books they put caps or throttle your content. You won’t know when it will happen but suddenly you won’t be able to read or listen to the next thing until a future date (next month). Scribd says well you can find something else then. Like you didn’t sign up to actually listen or read what you want instead of some cruddy piece of content they’ll actually let you access. Essentially they are cheap and instead of better contracts with publishers which would improve access for all they take your money and then throttle you. If you use Libby, Overdrive in conjunction you may be able to avoid also having an Audible account; but be selective so you can try to get your priority content when you want it. Careful with fallback titles while you wait tho, it can push back dates for the stuff you want without any notice whatsoever. Scribd, if you really want to please your subscribers, improve your publisher agreements, make your throttling caps transparent and stop using your shady language to hide what everyone already knows. Grow up and treat your subscribers better please.