I AM AT THE END OF MY ROPE WITH THIS APP! What in the world has happened to this app since GoDaddy bought it?? When the “not so seamless integration” from Over to GoDaddy took place it took months for me to get a reply from customer service, at which time, I was totally unable to work bc ALL my projects were floating around somewhere in outer space. The app is doing the same thing now as it did back then. I’m so frustrated, I can’t see straight. I’ve spent a lot of money to have an app I felt I could trust with my work and I used to trust Over, now, I don’t know what to think. You keep telling me to use the chat system within the app for you to address my issues BUT IT WILL NOT STAY OPEN LONG ENOUGH for me to do so. It crashes immediately when I open it. All of my projects for work are in the app, all of my carefully curated color collections, my brand logos, EVERYTHING IS IN THE APP AND I CANNOT GET TO ANY OF IT. Please don’t send me another automated email, I need a real person to fix these problems so I can get my work out of your app so I can find somewhere else for my projects to live. Thanks
Listen, I’ve used this app for a couple years. I am a social media manager and it’s been amazing. Recently, since go daddy bought it, I’ve had nothing but trouble with it. It’s now deleted all my work, and it isn’t saving any new projects, and their whole contact us thing won’t even work. I’m pretty upset that an app I utilize everyday has now become a problem, and I can’t even talk to someone to figure it out. I’ve been trying for days. So, I guess I’m going back over to Canva, and yes I pay for the subscription as well. Fix this app!
Edit: I appeciate customer service reaching out, but after talking with customer support, I’m changing my review to 1 star. They were very nice people, but the new system you have in place needs work. I’m not attacking your workers, but I’m voicing my frustration over the system you have in place. I just have to believe you haven’t spend adequate time and money training the people you have answering the phone or on the chat. Anyhow, I emailed the below address only to have an auto-reply sent to me saying that you all have switched over to a chat system. When I jumped on that, the chat interface doesn’t support to send a 5 second video of the problem I’m having. When I tried to attach an image, the interface froze on me— frustrating after trying to explain my situation to the person on the other end. When I called, the nice girl on the other end dropped my call twice, and could not understand the issue I was having. It’s not her fault she isn’t a tech expert! Why wouldn’t your company forward me to a tech expert at that point? I kept on saying how its a problem with the mobile app: how saving the image changes the image quality. She kept on asking if was having problems saving the image, even though I repeatedly said how the problem was that the quality changes when I go to save. We went around in circles— at one point, she said that I had no issue. She finally dropped my call again and has not called back. Please update the app so that saving does not change quality on the mobile app. ——— I absolutely love this app, but the past few days it has been glitching when I go to save my work. It changes the quality of the photo right before I save it, and the work is rendered useless because the quality is not correct. Please fix!
Often times when choosing video the canvas defaults to landscape but loads the video portrait and thus cuts off most of the video and I’m left with a third of my video visible and the rest of the canvas filled with a black rectangle. App is up to date so not sure what would cause it to do this but this is the seventh time over the last few months it’s done this. I always have to wait several days and try again and since I can’t typically wait that long, I’ve found a different app I like better and will be deleting this one. It’s a shame, it worked great before GoDaddy bought it.
I love it! I just wish I could delete my mistakes easier... It seems very difficult to/delete/change text without resetting every thing.
This app is so awesome! It makes making flyers so easy and pretty! Thank you, lifesaver :-)
I can definitely tell GoDaddy has spent quite a bit of time and effort in updating this app. It’s so quick and easy to create killer content now! Love it!
Unless you pay for Pro (~$15/mo) then this app is worthless. So tired of these free apps with in app purchases. The in app purchase is a subscription and if you want to use nearly anything you have to subscribe. You can’t even filter for the free options so you spend so much time just trying to find something decent to use. Just frustrated, I wouldn’t mind paying a one time fee but a subscription is wild. Or if there was a filter just to see the free options I’d even be happy.
I’ve had this app for over and a year and loved it but after switch over to godaddy the app no longer works. After the transition, it worked fine at first, then It’s kicked me out of my account. I was on the phone with customer service for over 2 hours and they could not figure it out and they just kept trying the same things over and over. I wish it worked again because I love it. But now I can’t even get in to cancel my account. I really don’t want to be charged again and my subscription doesn’t even run out for another 2 months so I’m paying for something that doesn’t even work. I am so mad. Please do something about this. I can’t believe how little help I got. 2 hours! 2 actual hours?! Is ridiculous! You don’t know what you’re doing. Do not get!
First of all if your already not giving key features like image warp/manipulation or the ability to change the solid colors of images with a tap why would they remove the google search for images…? Also the mask tools should have the ability select to erase entire objects selection, free hand, magnetic or etc is not available. The one thing I could admire about this app was the magnetic centering other than that I’d go download another app not to mention the monthly/annual subscription but hey it is what it is maybe as entry app to start your graphic designing but other then that I’d go with affinity or procreate