I recently had an issue with the digital version of this outstanding magazine, and Zinnio contacted me with a solution. That, compiled with this magazine’s ability to show all sides of a news story makes it a solid 5 stars
Latest news and issue do not update properly. Been a problem for ages. High schoolers in Silicon Valley can do netter apps than this
Tried to download the latest issue. App is very slow and takes several seconds to load content to opening screen. Buttons for latest issue are just pulsing gray bars for several seconds and then disappear entirely. Nothing to click on to download/read issue. Cleared all background apps and rebooted iPad. No change. Deleted and reinstalled app. No change. Tried to open last week’s issue, which the library says is downloaded. Same problem — buttons to read the issue disappear. There is no way to open any issues. There is a brief pop up black bar at bottom of screen which says “ Unexpectedly Error: Pricing information not available.”
Seems like a minor thing but every week I have to shut the app down 10-20 times to get pages that I theoretically downloaded to actually display. Can’t believe this app is from a major publication. iPhone 8S user
I love this magazine, so I decided to get the app while I’m outside the U.S. I haven’t even been able to access any articles, because it appears you have to download each week’s entire issue before you can read anything. I don’t have a problem like this with any other news app. The others load lickety-split, but The Week takes hours. I’ve got data. I’ve got wifi. What gives?
Even though I am subscribed til 2021 Where is customer service.. Only online no phone number to assist
Clicking on the current issue asks paid subscribers to purchase the issue! There is no way to open that issue until it resets to "read" later in the week. Never was a problem, previously; now disfunctional.
Whenever I login on iPhone or iPad, since updating to iOS 13, it doesn’t recognize my subscription and only offers choice to purchase or subscribe.
Good luck if you have trouble with this app by Zinio. I called the publisher of “The Week” when I couldn’t download the latest issue and all they could give me was an email for tech support. Five hours later I got a reply asking me for the magazine’s name. Good magazine, terrible app support. I will have to cancel my subscription if I can’t download it.
Latest update looses knowledge of previous issues.