These people need to pull their heads out of their rear ends and learn how to provide support. Downloaded the app and paid for a subscription but cannot access any issues. Have tried their troubleshooting steps without success. Have sent 5 emails to them over the course of the last few weeks with NO response. I suggest you treat this company as no more than common, worthless thieves who will steal your $20 (which is a bit exorbitant for a digital magazine anyway) and walk away, providing you nothing in return. Scumbags.
I installed and open the app and got a big ad to subscribe to the magazine. After closing the ad, it just seems like the app is for managing your subscription or ordering back issues. I just deleted it. If you're expecting this to enhance your subscription, you'll be disappointed.
The writing and photography about the Ariel Nomad is awesome!
Great experience on purchase and first issue. Now it's asking me to purchase every issue after the first. I can't log in or view anymore issues. Took gamble with download and trying it out. Realize now I should have just put the subscription money on black at the mirage.
Love the magazine, but this app is horrible. Often half downloads the issue so when you're on a plane away from wifi you're surprised with nothing to read. Also it wants me to pay to download the new issue! I've deleted & reinstalled, signed out and into itunes, restored the app & it show my active subscription and still asked I pay $4.99 to get the new issue. Great magazine, however the app is an exercise in frustration!
I had no problem with the current app until just recently when it suddenly stopped showing me new issues. My account status shows current through 2017 and yet it's trying to sell me the current issue like I'm not a subscriber. Hearst customer support has been responsive but unable to fix the problem. Very disappointing from a long time subscriber.
It was simple and usable before, excellent format on which t read an excellent magazine. Now it detracts
I tried to cancel my membership but was given the runaround and charged $22 anyway. To add insult to injury, the text is barely readable. Avoid this magazine at all costs.
Text is blurry. Same thing in c and d. Both magazines unreadable, on iPad now.
The last version of this app was perfect because it was optimized to run on the iPad. Now it's just exact reprints of the magazine that's hard to read and not enjoyable. Still love the magazine itself that's why I'm going back to the print edition only.