I have automatic renewal however the app won’t download new issues. It does not recognize my account and Apple is of no help. Instead I’m directed to contact the app developer- and there is no information on who to contact! Extremely frustrating especially since the app worked fine for years before recent updates.
The EW magazine and site is not visually accessible (small font and poor contrast that does not meet recommendations for those with even those who may need reading glasses) and the website only allows you to buy digital copies even though you have a magazine subscription. The third party vendor assisting with questions also has an robot helpdesk that does not allow you to type in questions - the keyboard feature does not work so you can not type in a live reply.
What’s wrong with this publication. Only 18 issues so far this year. I get more entertainment news free off the internet than your sporadic rag. When are you going to change the title to entertainment sometimes bi-monthly or less. You haven’t been weekly for years.
I have the same issue accessing the magazine on this app as several others. Ready to cancel the whole subscription since I read on my iPad.
Can’t find a way to see how much time I have left of subscription or how to cancel, please help
Account number is no longer recognized and I get a message to contact customer service which is impossible. No longer links my email and subscription so can’t log in that way either. Ready to dump the whole subscription Update - was contacted by someone from the app and they were able to fix the issue from their end.
I miss them.
Can’t log in to my account. Been a print subscriber for years and recently got back to using my iPad. Used to enjoy reading magazine on my iPad. Now can’t seem to get it to work!!
I love the magazine but the app is terrible. Right now, the magazine won’t even open, the dial just spins and it won’t download. Absolute waste
I’m very frustrated. I’m still not getting my magazines. I’ve tried deleting the app, restoring my purchases, and the list goes on. I just don’t know what to do anymore. I spend too much money on this digital subscription to not get my downloads.