Seems other people are having similar issues. They charged me for 3 months of service when they weren’t providing live events. Their website advertises live events. When I tried to cancel they ignored me and won’t refund my money. Their customer service reps were sarcastic and non responsive. Extremely unprofessional.
Don’t ever use!!They’re even harder to get rid of. Come game day my games were not aired because of outside district. I let it ride for the rest of football season hoping wrestling would cover down, no but hell no. Don’t ever use them, took me 3-4 months to stop billing me. Don’t ever use!!! If I could give a negative star I would
Also cannot figure out how to cancel this. Apple ID keeps charging me, can’t cancel in the app itself.
I been trying for 2 months to cancel this service. BTN+ says it’s an Apple service to cancel, but Apple doesn’t have a way to cancel. I need help please to cancel.
I’ve been trying to cancel for weeks and they keep charging me.
The app cuts away from the games several times.
Only 1 user can watch at a time. If you are logged into another device and want to watch from another, you will have issues! Basically have to log out of the first device to use the second (imagine being signed in from home computer and want to watch a game from a location not close to home). Got locked out of app but was not given explanation. Could not watch game we wanted Bc of this. Got home hours later to contact customer service - which stinks and only can live chat or email. Asked why we were locked out - was told too many login attempts with wrong password. Definitely was not the case as we have been using same password since forever. If that was the case, why would we not get a message telling us why we were locked out and given option to reset password? Triple the cost of espn, way less games and way more frustration! Unfortunately for me, the games I want to watch are televised on BTN plus.
Customer service in horrible. No way to contact them other than email or live chat. Only one device can be used at a time. ESPN + allows multiple devices, with hundreds more games, at a third of the price. If you want big ten streaming service, they know you are a captive audience and treat you as such. Wish there was a better option, but unfortunately there isn’t.
This app is useless. More money hungry old men that don’t give a f*€k what the consumer wants/says. It used to be nice to pay for BTN through my TV provider and be able watch it on the go but now the only way to watch any games is to pay EXTRA for it, even though I’m already paying for the channel through my provider. Greedy f*€ks, like you don’t make enough money...
What happened to access based on cable subscription like in the past? Such greed.