Every month the login doesn’t work. Customer service takes weeks to sort it and it’s incredibly hard to cancel subscription. The BBB should investigate this company.
A menos que compres la suscripción por medio de la App Store. De otro modo tendrás que invertir mucho tiempo tratando de contactar con servicio al cliente porque las suscripciones compradas directo con la revista se desconectan frecuentemente, la aplicación desconoce las claves de acceso y la opción para restaurar compras es obsoleta.
This is a buggy app and will not allow current Runner’sWorld+ subscription holders to access content. Pretty disappointing...
Wont let me log into my account, saying my subscription has expired. But I still have full access to my Runners World+ subscription on my computer. So I know its just the app.
Even though I subscribed I cannot access the content on the app.
This app is powered by a third party company ‘MAZ’. It won’t allow logins 98% of the time. When it does, it kicks out a server error. In looking at the other Hearst magazines that use the MAZ platform, this is a common issue and has been for some time. There doesn’t appear to be an easy way to contact support to resolve this issue. I fear canceling will be my path forward, which is a shame since I love Runner’s World and don’t want a print subscription.
I spent 30$ or whatever for full access and I’ve received one magazine. I’ve tried to log in to the app but it says my password or email is wrong which is impossible! I’m a little annoyed because I love Runner’sWorld I’ll see where this goes and update when anything new happens.
Unreliable at best. Unable to access content for weeks if not months.
I liked the content of the magazine, but I can no longer actually see it, as the app does not function properly on my iPad. It won’t download the magazine, and the developer Maz, has not responded to inquiries for help. I’ve canceled my subscription until I can actually read it.
I have subscribed continuously to RW since 2007 and hav enjoyed improvements in the publication (links within the articles, neat page transitions, the ability to ‘star’ my fav articles, and of course, fabulous running support). I used to look FORWARD to each new issue. In the past 3-4 years I hav been unable to read the mag but didn’t cancel my script until today. I was holding out hope that they would fix the App problems, but I’m done! I’ve deleted and reloaded the app more than thrice, thinking that doing them at different times I might catch an ‘update’ that fixes the App problems. No go, my zines show they are in the cloud but the cover images never populate and calling in did not work. I got the runaround on more than 3 occasions. I am sorry to say goodbye but I am done wasting my money on something I can’t even enjoy. I have 3 years worth of zines that I haven’t been able to even see the covers let alone READ. Goodbye RW.