What good is a digital app if you cannot search for topics?
For a “news” app, one would think that including a search function would be important. Not this one. So many problems with this app, not much going for it.
Some mornings the paper will appear. Most mornings I have to go through a sign-in procedure, and that doesn’t always work. Sometimes, I can’t access the paper at all. Very frustrating.
Every time I try to log on I have to link to my subscription. This is so cumbersome that I usually give up. I have emailed and spoken to customer service but to no avail. If The NY Times, Wall Street Journal and other papers can do it why can’t the Chronicle.
App is poor. The on-line e newspaper is quite good and easy to get to. You see an exact replica of the paper newspaper. On the app, you cannot find many / most of the articles in the real newspaper. Very frustrating.
You might think that the only newspaper in the 4th largest city in the US, a high tech city with a top notch university and JSC would have a great app but you would be wrong. This app has no search features AT ALL. Go to a good search engine-old school 😉
The online e-edition of the paper loads about half of the time. This is horrible for access to something I actually PAY for. They have to make this more robust!
Much has been written by others here, which many agree are problems, so I’ll add other concerns not mentioned... 1) The editor of the HC app version has somehow become more concerned with what is going on in Maryland and Virginia then news of our home town. 2) We are told a good bit about recently deceased “famous” folks around the country, but not terrible important people when at the expense of more relevant developing stories. 3) It’s as if this “paper” is without an editor. There are too many errors for the reader to grapple with. They are like speed bumps and slow down are process of reading about Virginia and Maryland far too much.
I have tried to use this app for many months, but I’m giving up. There is no search feature. Want to read a story that you’ve heard about? Good luck finding it. You can’t search for it. I wrote to the paper about its shortfalls and how to do a couple of things. Forget it. They don’t have the features, and have no plans to upgrade it. I only subscribe to the paper to access the stories online. They make me take two physical papers a week via delivery to get the best price. The app is not worth it. It’s not all the news (per customer service) and you can’t find what’s there.
Poorly organized. Takes forever to load the current day. Non-responsive. The digital version delivered via mail is much better even though it is also a little awkward to use. Local news is not local. Regularly has news from Maryland and California vs Houston. They don’t spend the effort to make it relevant to Houston subscribers.