I attempt to log into my subscription and I have not been successful yet. I obtained a subscription about a couple of weeks ago. Free articles work without a problem.
I will stick to NJ.com. Deleted the app off my phone.
App is a piece of garbage. Same issues as website for managing your account. Has error message that website has had for months after logging in - “we apologize but my account is not available at this time please try again or call customer service at 888 282 3422”. Was told to delete app and reinstall which I did but same error pops up. Billing issued since USA Today took over are horrendous and customer service is even worse. Probably the worst customer service I’ve ever experienced. 3 phone calls and emails to resolve a billing issue and no positive result. Would love to pay bill if they could explain charges and when I called on the day I received the bill they couldn’t explain it and said a supervisor would call me back. No call in 10days so I sent an email. Got an email response and was told to reinstall app to manage account and that app issues had been fixed (they are not) and that my account had been inactivated due to nonpayment!!! Then called CS to get person who sent email and was told they couldn’t be reached. Today’s CSR disconnected call.
Always told to call as service is unavailable. Terrible app
12/29/19 I subscribe to Sunday’s/Thursday’s Record which mostly every week a paper is missing. Tired of calling customer service which tried their best to resolved the problem but not getting anywhere. I need my paper not credit for not getting it . I always looking forward Toward getting it. Frustrating customer
Cannot put print subscription on hold via app. What’s the point of signing into account if you can’t make updates to account?
I can never get on this app !!
Left Paterson a few years back. This app helps me stay connected to the 973 all the way up here in New Hampshire. Great App!!!
Before the Record was sold to Gannett, it was a convenient way to catch local news. You could read 100 articles a month. Now you can’t read most because they are for subscribers only, and you can read ten truncated stories. After that, you can see headlines and less than a paragraph usually designed to tell you nothing. The content is barely local anymore, since the axing of most of the local staff. You will do better with any of the news streaming apps, even if all of them are biased and out of New Jersey. Deleting this off my phone after decades of being a loyal subscriber. The Record turned its back on NJ.