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No stars. I have not been able to access the e edition for 3 days. Cannot get technical assistance 24/7. When I can get access, keep having to sign in if I leave it for a few minutes. Have not been able to set up as a bookmark so that I don’t have to continually sign in
I hate that it has to many ads. Some of the ads have videos that don’t play...it so annoying:(
The app is difficult to navigate, often requiring a reset. Too often I have to re-login when opening the app. Zooming in and out is clunky at best and horrible sometimes.
Doesn't remember my details for Customer Service. Every time I send a message I have to re-enter name, address, email and phone.
I dislike the iPhone app because it seems like every other day, it requires me to sign back in in order to read a story. This morning, the iPad app is requiring to sign back in as well, but it refuses to acknowledge that I’m signed in so I can’t read what I have paid for. Overall, the news coverage is very biased in a left leaning way, and the paper has gotten much more expensive for a lot less content. While I don’t pay for a print edition beyond Wednesday and Sunday, finding out that the Saturday print edition is being killed in March 2020 certainly doesn’t inspire confidence in the paper.
There is no organization to the news stories. Virtually every story appears in every category. Editorials appear in categories labeled "News". I read the Star in spite of their editorials (and the editorial content of their quasi news stories). I will seek another source of local news that is more time efficient.
There are times early (5:00am) when the paper does not load. I even would like to see the paper available earlier. The Xtra section is sweet.
It seems that there are problems with the app every other week or so. Sometimes it doesn’t download until late morning, sometimes not at all. The content is great, if just a bit left leaning but in depth and seemingly well researched.