New app - still doesn’t work. Done Deleted won’t look back
Updated to the newest version 6.2.0 which is Zinio Pro 1.24.0. Lost all of my issues. Help desk rest my password which locked me out. Person was mildly rude saying it worked for them. Got reset again and got in but still nothing. Finally got a few issues but not all. Was told to wait 24 to 48 hours. In all there have been 9 emails back and fourth. Saveur sent an email out asking subscribers to update right away and it’s been an annoying mess. At least the help desk does respond quickly. I would be happier if it was slower and resolved though. After waiting 48 hours I did get all my issues.
This app is nothing more than a pdf of the print version. You are constantly having to re-size each section in order to read. Very poor tech. Custer service was responsive and friendly but at the end of the day you can only do so much with a crap product. Do not waste your money.
After 5 days of trying to log in, I gave up. iTunes said the purchase was not available for a refund. Zinio said they could not give me a refund after 22 help emails. Both said I had to contact the publisher. 30 minutes on the phone with the publisher and they could not find me in their system which meant that they couldn’t give me a refund. Finally, a phone call to Apple support to complain resulted in a credit. What a frustrating experience!
How hard can it be to make an app that works?
I paid for it and it wont let me log in, reached out to them several times with no response. Such bad customer service
After many attempts, app will not let me download current issue. Hope they fix soon.
The app just does not work. You still have to purchase all the past magazines in order to view them. The only magazine you are able to view is the most recent one. Very disappointed.
Subscribed through iTunes for a full year, yet I can only see one issue. All the other ones appear for sale or for subscribing again. They need to update the software - make it work!
Despite my best efforts at logging in online and on the app, I am still unable to view the magazine online or in the app. Dealing with the app developer has been a nightmare of several emails back-and-forth with no resolution. I give up. I will wait for my snail mail issue to arrive.