If it remembered my login, it would be great. But every SINGLE time I try to access articles, it says I need to link my account. I link it, it should be good, then nothing. About ready to cancel our membership overall because of this!
Two major problems. First, when I click on almost any article labeled “Feature “, I get told that I’ve reached some limit and need to subscribe. Well, I am subscribed through the app! There seems to be a disconnect between the app and some types of articles, but not others. Second, when I try to click through to a link in an article I’m reading, the link takes me to the web version of the paper, and again I’m asked to subscribe in order to read the linked material. This is seriously dysfunctional.
I pay the app subscription fee but still see warnings that I only have 2 articles remaining.
The old version was buggie and slow, but easy to see article lists on a side column, allowed you to read the issue from up to a week ago, and had one of the best interactive crosswords anywhere. Please bring the crossword back!
The Chronicle keeps asking for app feedback but fails to deliver. I and others have been suggesting a search function FOR YEARS like on the NYTimes or the WSJ. In May the developer responded to another reviewer that they “are working on a search function”. Still no searching ability. A new development is now the articles are download painfully slow and there is no “progress” Indicator that anything is happening.
Terrible customer service. Was on the phone for 20 minutes trying to Log into e edition. Not fixed. Arrogant person on the you’re end who seem to not have any patience or understanding. Seriously thinking of canceling. Kathy
I have had problems with this app since downloading it over a year ago. It constantly shuts down or freezes, it tells me that I’m signed in but limits my access to articles, won’t let me sign out and sign back in again to try to fix it, it’s very hard to search for articles, and is just all around a bad experience.
The first thing you see when opening the app is the $5 monthly agreement to read unlimited articles, which I think is nonsense. If you choose to not pay you only get to read 3 articles a month, which is useless for someone who wants to be updated on the daily issues/events occurring in our world. Unless you want to pay $5 a month to read articles, DO NOT DOWNLOAD THIS APP.
After many fairly minor annoyances for months navigating the Comical’s e-edition, I reached the breaking point today. Attempting to open today’s SUNDAY edition, yesterday’s SATURDAY edition repeatedly opens. It’s just not worth the aggravation; I’ll be spending $10 a month on the San Jose Mercury instead.
A search function would be very helpful. If a story is not in the days paper, no way to read it on the app.