Very annoying. It will not link to my paid subscription, but simply leads me around and around in a circle of attempting to sign in. Use the web page. The app is a waste of space.
Randomly refuses to log me in. Won’t remember a password and impossible to relink an existing home delivery subscription consistently. As noted, no search function or archive. Strangely deficient for the newspaper of record in a technology capital. I want to support the Chronicle which had good local and state content, making it hard to continue to do that. What’s up with that?
Despite having a 2-year subscription, I can’t seem to use this app because it won’t remember my password. I provided a complaint to the paper but didn’t hear back. Another thing I don’t like is that my friends on Facebook cannot read SF Chronicle articles I post on Facebook. They get treated as though they’ve seen three articles already, even though they don’t live in the area. I think this hurts the SF Chronicle because it’s hard for everyone else to see their work, and they don’t seem to get quoted as much as other newspapers do. I like the paper itself; it’s the app on the iPad that is not performing as it should be to provide access to paid subscribers. Furthermore, the web site seems to be too restrictive about NOT providing access to all Coronavirus articles, which will have caused the SF Chronicle to become irrelevant to most U.S. citizens at a historic time in our lives.
I like listening to the podcasts, mainly Fifth & Mission but it doesn't play correctly in the app. I put in my earpods, press the podcast play button, and start doing my chores. About 5-10 minutes later the podcast invariably stopps and no longer plays. When I go back to continue where it was cut off the podcast player has reset and I spend another 10-15 minutes looking for the location where the podcast was cut off. This dramatically reduces the value of the app. I will re-subscribe after the developers fix this annoying problem.
Crashes every time I’ve tried to use it. Considering SF’s ties to Silicon Valley this seems truly ridiculous. I want to support independent journalism in these troubled times so I really hope you guys can get it together with your digital presence!
The app sends a ton of push notifications on interesting topics but opening them rarely takes you to the right article. Sometimes I'll reopen the app and instead of letting me continue reading the article I was using, it closes it and refreshes everything. The quality of journalism is great, but I never know what the app is going to do. I'm going to stick to web
You wait forever for the app to load. Pick an article from the fr-- wait its gotta load again. Ok find that article get to second sentence RELOAD top page again find your place, two paragraphs RELOAD ok there it CRASH. And the Manage Subscriptions page doesn't work so i will have to find someone to get me out of this hell. I used to subscribe to the paper, but they couldn't deliver that very reliably but at least when you got it you could read it.
I use it for my local news. Anytime you click on an article it takes you to a weird browser and asks you to subscribe, even though you’re a paying customer. Leave the app to check a text, it forgets where you were, and you have to dig through it to find where you were reading. I support journalism, but this is a poorly designed app.
Don’t do it! Don’t sign up. The Chronicle seemed to have improved investigative journalism from what I remember years ago, so I signed up for the 2 year deal. They charged my card $4.99 the first month, then $14.99 /mo thereafter. And now I cannot access anything except 3 “free” articles a month, while being signed in. When I call them they don’t answer because of COVID. They refer everyone to go to sfchronicle.com/account, but this is a blank page. In looking back at my emails, they never sent me an invoice for the sign up, only a confirmation email that I had signed up. And that was early January, before COVID was a thing here. I’ll have to fix this through my credit card, it appears.
A total mishmash of old news mixed in with some current stories. The Chronicle should be ashamed to have this mess with their name on it!