San Francisco Chronicle

Description

Our revamped iOS app features: • Up-to-the-minute breaking news from our award-winning newsroom • Top headlines you can browse or read in full so you’ll always be in-the-know • Get the news you want as it breaks by opting in for push notifications • The latest sports scores, stats and news from around the world are at your fingertips • Easy access to weather, traffic, videos, photo galleries • Share with your friends on Facebook, Twitter and email Subscription Details: • OPTIONS: Download the app for free and enjoy a limited number of free stories each month. Get unlimited access, 24/7, for just $5.99 a month (first 2 weeks are FREE) by subscribing within the app itself. Otherwise, if you are a Digital or Print subscriber you can log in to the app for full access. • PAYMENT: Payment will be charged to your iTunes account with the confirmation of your purchase and will automatically renew each month unless cancelled at least 24 hours before the end of your monthly period. • Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase • Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable • PRIVACY POLICY: https://www.SFChronicle.com/privacy_policy/ • TERMS OF SERVICE: https://www.SFChronicle.com/terms_of_use/ • FEEDBACK: Tell us what you think! Our app features are constantly being improved based on your feedback. We welcome you to tell us what you love and what you’d like to see more (or less) of. Contact us at appsupport@sfchronicle.com.

Reviews

Password issues

I have a subscription and yet need to constantly log back in for every story. Very tedious!

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Can't Search App

I don't know of any other media apps that don't have a search feature! This is a major omission, and I hope it's designers care enough to fix this.

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Terrible app

Still the worst news app on the internet. It takes forever to download; trying to view photos is a test to your temperament. Any other newspaper is better than this.

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Bad app

I have been an app subscriber for 5-6 years. I don’t think I have been able to log on w/o problems more than 6 times. Frustrating

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Missing features, no search

UPDATE #2 Six months later none of these issues have been addressed. Reluctantly canceled my subscription on May 13. UPDATE: two months after I submitted this review, the same problems (missing features, no search function, etc.). Today I have to find these features by searching the Internet (where I end up reading Mick LaSalle’s column on the sites of competing newspapers, even though the SF Chron is his home). I still rate this app one star because there is no lower designation. (Complaints in my original post are detailed below.) Two features that regularly drew me to the previous app were the Ask Mick LaSalle column, and the horoscopes (especially Sunday’s Minerva feature). The latter might sound silly, but checking the horoscope was a fun daily ritual, followed by reading articles of interest. Now that there is no daily horoscope, I’m out of the habit and ease of visiting the Chron app at all (I’m not going to invest the extra time in looking it up and reading the paper on my laptop at work). Similarly the Ask Mick LaSalle column – if I happened to miss it, very easy to enter it in the search field, and then I’d stick around reading other items – but now it’s inaccessible, unless I happen to visit the app the day it’s published. I’m sure your intent wasn’t to shift daily readers to an occasional rare visit, but at least in my case, that’s the result.

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Come on

This just gets worse. I have written numerous reviews, correspondes with support, nada. Uninstall, reinstall all to no avail. Still loads molasses slow. Offline usage is a joke. No search function. Nyt and wsj have great apps. Use them as a model We are in the middle of app central! Why can't you make this work?

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No Way To Search

This app has not improved over the years. Now, I cannot find a way to search for information within the app.

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Does not connect to my subscription

App is not working. I’m logged in and the app throws up pay walls even though I pay for a subscription. Please fix!

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Like seeing the same articles for multiple days? You’ll like this app.

Very underwhelming. You’ll see the same article repeated in different sections and it will also appear for multiple days. What kind of “daily” newspaper is that? I much prefer the e-edition of the Chron’s cross town rival the San Jose Mercury News. Maybe I’m old fashioned, but I like being able to see an entire digital image of each page and then select any article I wish to read. As a sports fan, I think the Chron’s long time sports columnists are tops. Too bad there isn’t a better platform on which they can publish.

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Getting better!

But after using Version 3 I have two issues. Landscape mode on an iPhone 8 or later is unusable. I have complained to customer support for two months with no impact. Also I sure wish it would rerun me to where I was reading if I leave the app. Version 3 - Finally!!! Now it seems like a professionally created app. More to come as I use this much improved version. Version 2.3.10 - more reliable now. Fixed music problem. Not a fan of the interface feel but it is working. Continue my wish for larger fonts like almost ALL other news apps. Version 2.3.8 - still crashes daily. If you are listening to music while reading your paper, it will repeatedly stop your music from playing. Navigation with the swipe left and right makes scrolling through an article challenging. Still wish for a larger font. Version 2.2.5 - really pretty much the same. I have written to the support team and they say they are working in it. But this app has really not improved much in the past year. Layout and image placement has improved. But load times and crashes have not. And the app is often unresponsive when you return to it from another app. This app is still inconsistent and crashes daily. While there is some control over font size - still too small for my eyes. The layout is inconsistent and images sometimes do not show up. It seems their support team is as frustrated with their developers as the users are. I truly want to support the chronicle with my subscription but the app really has to work better. Previous - This is how I get my Chronicle every day. The articles are all there and they have fixed many interface issues. But they also introduced a new one - if you get an error due to spotty Internet coverage, the only recourse is to relaunch the app, even when there is Internet access. 1. Slow and annoying reloads when switching apps. If you leave the app and come back, you will get back to where you left off, but only after a tedious reload. FIXED 2. Also slow to switch between articles and even turn pages. The page turn slides the entire interface across the screen just to get to the next page. Most apps I used for reading are much faster than this one. IMPROVED 3. Part of the reason I read the paper digitally is to be able to follow links in articles. Most links are just listed as text so you cannot click on them. Nor can you even copy the text to put in a browser. Major flaw! IMPROVED 4. Seems to take forever to download a new edition (on very fast wifi). Often get message to quit the app as new edition has just been downloaded - annoying. And don't even try to download to read offline. Takes forever. FIXED - but they still have a poor updating process.

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