San Francisco Chronicle

Description

Our revamped iOS app features: • Up-to-the-minute breaking news from our award-winning newsroom • Top headlines you can browse or read in full so you’ll always be in-the-know • Get the news you want as it breaks by opting in for push notifications • The latest sports scores, stats and news from around the world are at your fingertips • Easy access to weather, traffic, videos, photo galleries • Share with your friends on Facebook, Twitter and email Subscription Details: • OPTIONS: Download the app for free and enjoy a limited number of free stories each month. Get unlimited access, 24/7, for just $5.99 a month (first 2 weeks are FREE) by subscribing within the app itself. Otherwise, if you are a Digital or Print subscriber you can log in to the app for full access. • PAYMENT: Payment will be charged to your iTunes account with the confirmation of your purchase and will automatically renew each month unless cancelled at least 24 hours before the end of your monthly period. • Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase • Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable • PRIVACY POLICY: https://www.SFChronicle.com/privacy_policy/ • TERMS OF SERVICE: https://www.SFChronicle.com/terms_of_use/ • FEEDBACK: Tell us what you think! Our app features are constantly being improved based on your feedback. We welcome you to tell us what you love and what you’d like to see more (or less) of. Contact us at appsupport@sfchronicle.com.

Reviews

Terrible app

If it remembered my login, it would be great. But every SINGLE time I try to access articles, it says I need to link my account. I link it, it should be good, then nothing. About ready to cancel our membership overall because of this!

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Don’t get the whole newspaper

Two major problems. First, when I click on almost any article labeled “Feature “, I get told that I’ve reached some limit and need to subscribe. Well, I am subscribed through the app! There seems to be a disconnect between the app and some types of articles, but not others. Second, when I try to click through to a link in an article I’m reading, the link takes me to the web version of the paper, and again I’m asked to subscribe in order to read the linked material. This is seriously dysfunctional.

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No access, just the bill

I pay the app subscription fee but still see warnings that I only have 2 articles remaining.

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Where’s the Crossword?!

The old version was buggie and slow, but easy to see article lists on a side column, allowed you to read the issue from up to a week ago, and had one of the best interactive crosswords anywhere. Please bring the crossword back!

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Seems web developer ignored previous feedback

The Chronicle keeps asking for app feedback but fails to deliver. I and others have been suggesting a search function FOR YEARS like on the NYTimes or the WSJ. In May the developer responded to another reviewer that they “are working on a search function”. Still no searching ability. A new development is now the articles are download painfully slow and there is no “progress” Indicator that anything is happening.

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Customer service

Terrible customer service. Was on the phone for 20 minutes trying to Log into e edition. Not fixed. Arrogant person on the you’re end who seem to not have any patience or understanding. Seriously thinking of canceling. Kathy

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Terrible Functionality

I have had problems with this app since downloading it over a year ago. It constantly shuts down or freezes, it tells me that I’m signed in but limits my access to articles, won’t let me sign out and sign back in again to try to fix it, it’s very hard to search for articles, and is just all around a bad experience.

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Pay to Play

The first thing you see when opening the app is the $5 monthly agreement to read unlimited articles, which I think is nonsense. If you choose to not pay you only get to read 3 articles a month, which is useless for someone who wants to be updated on the daily issues/events occurring in our world. Unless you want to pay $5 a month to read articles, DO NOT DOWNLOAD THIS APP.

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TIME TO CANCEL SUBSCRIPTION

After many fairly minor annoyances for months navigating the Comical’s e-edition, I reached the breaking point today. Attempting to open today’s SUNDAY edition, yesterday’s SATURDAY edition repeatedly opens. It’s just not worth the aggravation; I’ll be spending $10 a month on the San Jose Mercury instead.

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No search facility

A search function would be very helpful. If a story is not in the days paper, no way to read it on the app.

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