It just keeps asking you to sign up for a plan saying there’s a free trial but it charges you anyway and never lets you sign in. I tried on iPhone and ipad both latest iOS and it never let me in.
Downloaded this app on my iPad Pro and it makes you subscribe and then stays on the same page and even if you exit the app and reopen it still doesn’t work.
The app keeps asking me to pay a monthly fee, but we already have paid the subscription. I have been unable to access my data for 3 months despite numerous attempts to contact customer service. They even closed my ticket even though it wasn’t resolved. We have been users for years when the service was free, but this past update that requires a subscription has been absolutely awful. Paying more for a service that doesn’t even work.
I have used Mvelopes for over 8 years. What a great app to track every dollar spent and to to get a true picture of spending compared to budget. This app can be customized to meet your budget needs.
I’ve been using this app for over 10 years. I can no longer fund my envelopes rendering this app useless. I contacted customer support and all it is, is a big black hole. No one ever gets back to you. I was just charged for another year and for what? I can’t use it. I’m bailing on this app. Probably will go to YNAB or Mint. What a waste of what used to be an awesome product .
Great app, great team!!
For more than 10 years, I had nothing but good things to say about Mvelopes. It singlehandedly allowed my husband and I to take control of our finances and get out of credit card debt. Over the years it developed its share of glitches and quirks, but I tolerated those because I felt I would have been lost without it. The transition from v4 to v5 took a ridiculously long time and went poorly. In Feb. of 2020, the glitches became unbearable, and we finally decided to go with a competitor (YNAB). We paid for Mvelopes annually, and our account was set to auto renew on Aug. 24. A few days before that, I logged on to cancel, but could find no way to do that or to see which credit card was on file. I tried again on the day the payment was due. At that time, I could see which credit card would be charged and could easily find a cancel button. Unfortunately, the payment had already gone through. I contacted Mvelopes support immediately, and asked for the charge to be reversed. The support person seemed to have a hard time looking up my account. He asked me if I had purchased the app through the App Store or through Google Play. Neither, I said. I was a customer for years before an app was developed. I was told they would have to look into it and would email me. After a couple of weeks without a response, I disputed the charge with my credit card company. Today I received an email that there was no processing error on their part, therefore I would not be receiving a refund. I have not used this app since Feb. of this year, and I guess now I’m paid up through Aug. of 2021. I was as loyal as they come, but I have had it with this company. Buyer beware.
I was mvelopes #1 fan in the early years of its development. They had incredible customer support and I was happy to pay the annual fee when they upgraded to a paid version. About 2 years ago I began having issues with its interface. My bank wouldn’t connect to show transactions and things seemed to be getting lost. The normally very helpful customer service team was unavailable. They started a meeting by appointment schedule which meant I went several days or weeks before having my issues addressed. The app would often be under maintenance when I was hoping to check on my budgets. My bank stopped connecting 6+ months ago so I had to refresh it manually every time I used the app. Also, the split transaction feature recently limited your splitting to two envelopes. I’ve attempted to email/reach out but have had no response or support. I can’t understand why the service is getting worse and the monthly/yearly expense more. Loved the mountain views when I first started with this service but felt quickly thrown off the cliff in the last year and will happily be walking away.
I started out with the bare bones version, it was just too difficult to set up my budget without customer support. Well worth the money. I have confidence now that I have a budget that works for my complicated situation as an independent contractor with varying income.
I’ve been using Mvelopes for over 10 yrs now. It is my check register, budget maker and financial planner all in one app. Using the envelope method for budgeting is awesome. When I have an issue, the support team is very responsive and do whatever is necessary to get things working again. I’m hoping the developers will include all of the functionality in M5 that was in M4. Everything is working much better in M5 than it was in M4. I highly recommend this app!