I have been around and around with support at OregonLive about never having received an onboarding email after signing up (not in my spam folder either). I have never been able to sign in because I have never received a “set your password here” link or any way to get an account to accompany my paid subscription. Support has been anywhere from absolutely rude with me to simply dismissive and unhelpful. Last interaction I had with them over email left off with support saying “sending this to my higher ups” weeks ago and I never heard back. But I have been charged for the subscription and sent them proof. I can’t fathom why they don’t care more about customer satisfaction considering the precarious state of local journalism. I care about local journalism, which is why I purchased the all-access subscription to begin with, but unfortunately I still can’t access it.
Crashes on launch again with latest version... Completely incompatible. Sad because I relied on this app daily and the iPhone 6 cannot be OS upgraded beyond 12.5.5.
App says you can cancel anytime in the App Store but there is no where to do that and it keeps charging my card!!!
Was once a free app. Subscription needed for articles now. No thank you.
I paid for a subscription through Apple and still cannot access any of the subscriber articles. There’s no number to call. No customer service. It's a pure scam.
I like format and content, but since they added subscriber content only articles it NEVER remembers I am a paying customer and I just logged in so I have to log in for every subscriber article. Doesn’t seem to remember me and this happens on iPhone and iPad. The fact it doesn’t have Face ID along-in doesn’t help. Arrrrrrrgh!
It’s unfortunate to pay for a subscription and still be bombarded by animated or video advertisements. The adverts are distracting and make it impossible to focus when reading.
I love the Oregonian overall and encourage people to support it. I’m a paid subscriber. What I don’t love is that to see content I’ve paid for, the app requires me to log in constantly. Each time I select “remember me” but this feels like a cruel joke to offer and not come through on. I rarely go through a day where the app doesn’t force me to prove yet again that I have paid to see subscriber content. Sometimes it occurs more than once in a day. I have reached out to tech support twice but nothing changed. Tech support communication was also poor.
The app shows some news, but you need to be a member for all news - $100. Their website is free as long as you supply an email account. Search the website from your phone, click on the forward/send button (middle bottom on iPhone), Scrole down, add to Home Screen. This way you get all content for free.
As a paid subscriber to oregonlive, I downloaded this app hoping it would help me get around the issues I have on the oregonlive website of being asked to sign in for EVERY subscriber exclusive story (even when I’m already signed into the website). No such luck. Subscriber exclusives in the app (while signed in) more often than not, still prompt me to sign in, in an endless loop, until I just give up, decide not to read the story, and move on. I appreciate journalism and want to pay to help keep something I value afloat, but more than that, I just want it to work and not be a huge hassle. What’s the point of paying for content if I still can’t access said paid content? Also, the social SSO sprites on the sign-in pop-ups (on both the website and app) are misaligned so it’s difficult to know which icon to click on to sign in with those social SSO accounts. I’ve also tried creating a dedicated login and password for the site instead of social SSO and still get the endless sign in prompts. I’ve emailed your support about this issue on the website in the past as well. It’s incredibly frustrating that this is still happening months later on both platforms.