By The McClatchy Company
Really tried to support local journalism but the app is infuriating. Want to read an article? Just click on it, scroll down to try to read it, and it will immediately take you back to the main page. Rinse and repeat! This is a cry for help.
After a reinstall of the app performance is greatly improved. Still has occasional problems with emailed links behind paywall. App opens link but doesn’t recognize valid subscription.
The Fort Worth Star-Telegram has been my news source most of my life and I’ve always had great respect for its creators. ….that being said, whoever is maintaining this app has a lot of work to do. It’s so glitchy and the formatting does not work with my iPhone’s screen real estate. Every time I try to read an article it just disappears in front of my face. I’m a paying subscriber, and I’ve tried updating the app. It’s just bad.
The so called improved version E-edition is terrible. Frequent crashes, blurred text, ad at bottom blocks the page, pages are slow loading due to ad at bottom, frequent errors saying page won’t load, when exiting the e edition it no longer return to where you left off like the older version. You messed it up bad this time, Star Telegram. Please fix the bugs. Reading the E edition is a laborious and frustrating activity now.
I have an online subscription to the Star Telegram that I just renewed for $160 a year. For that, I expect to be able to connect with the online ap. Several times a week, my ap will not bring up the paper. I can go to my email and get the edition, but that comes with distracting ads and other content. Usually and eventually, the online ap will begin to work about two or three hours after I first attempt it. BUT I like to read the paper at breakfast! Frustrating!
Good app for just browsing, it the lack of any search function makes it useless for zeroing in on topics of interest.
It has been months now and you have still not solved the issue that you say is related to “private relay” in iOS that renders the app unusable. I have DOZENS of news apps on my phone and you are the ONLY app with this issue. I am canceling my subscription today.
Before you suggest disabling Private Relay in Settings, tell me where to find it - I’ve been all through Settings and there is nothing that says Private Relay. I set up all of my topics and it can never populate the feed. The only response I ever get is Error Fetching Feeds. If it doesn’t work, remove it til you can get it working. Bad bad bad software development and shame on Star Telegram for allowing this crap to go to customers.
For the week my app is stuck on one page and will not close!!!! Why???? Called for help but tech support does not know!
I’ve tried to start getting my paper. Today! Your system doesn’t work. 900 Portofino Arlington Texas 76012