By Los Angeles Times Communications LLC
I used to be able to open the enewspaper and then select an article to read. That feature is not working for me, and makes the enewspaper too hard for me to appreciate. For me, it makes the whole app useless and I’m likely to cancel my subscription as a result.
The search function is really limited and bad. Even if you have exact headline sometimes articles are just not there. Furthermore, there isn’t an “open in app” button on the mobile site version of any articles. These two things combined make reading a story/article I see mentioned or linked to outside of the app basically impossible. Great reporters and pieces, just wish the app was better
When accessing the electronic version of the daily paper one is supposed to be able to tap on a story to have a text version displayed. When complete, one closes the story and moves on to the next. Unfortunately, much more often than not this feature does not work. I’ve had this issue for years so it’s not an OS caused problem. One other thing… LA Times writers too often use the passive voice. Poor writing and copy editing to blame. Grammar matters. Thank you. 😎
Since day one I can’t get to premium content such as funny pages and daily crossword puzzle in user friendly interface that allows me to use keyboard on my device. And the layout in the iOS app (non enewspaper) is overwhelming. The pictures and ledes (I hope that’s the right word) are so gigantic navigating through the articles is a major chore. There must be some significant improvement to this app otherwise I will unsubscribe after the trial period. Also support while responsive is giving me a whole lot of boogie woogie and no resolutions. They told me to contact Apple. Good grief.
I’ve read LATimes for decades and have great appreciation for the paper. Many color photos fade after about 1 sec. I sent a video to customer support but no help. They say they don’t have other reports but I see the same complaint in comments. It’s distracting and annoying.
App stopped working properly several weeks ago. Followed all the suggestions given by LA Times, still not loading properly. It’s not a device issue as we have numerous different devices with the same fading picture behavior and not wifi speed issue. Very buggy and frustrating app now. Please fix so we can use our e-newspaper subscription.
The #1 function of a newspaper app should be to deliver a readable version of the paper each day. The LA Times app fails to do that. I’ve deleted and reinstalled several times. The app fails to update, locks me out, and when it does work, photos fall from sharp focus to hazy immediately. Tech support is even worse. Right now I am receiving 0 value for my subscription dollars. A one star rating for this app is generous
This app continues to underperform. There are so many problems with reading the electronic edition of the paper. If you get today’s paper to display and then download it, as soon as you go offline the paper will revert to a previously saved version from several days ago. This defeats the entire purpose of downloading the day’s edition. I’m the new version when viewing today’s paper as the page displays it looks good with sharp text and vivid graphics and then the page renders fully and the contrast goes away and the text and photos are washed out. The e-edition is just filled with bugs and unfortunately what I want the app for.
I have been writing emails to the support staff for this app for multiple days now. I really they must have outsourced their tech support to a group of people who don’t actually use the app. The problem is that most pictures on the enewspaper load twice and become gray and washed out. I have been trying to explain this problem to them but they don’t seem to get it. They have asked me to upgrade the app but I already have the latest version available. The version they are quoting me is version 5. something but the latest app store version is at 6. something.
In the LA Times app, the quick view articles on the home screen do not allow you to choose the iPhone reader view or print. Being able to easily print articles I want to keep is important to me. I also like the iPhone reader view. The app allows you to do those things in the e-newspaper view. If you exit the app and access the site from the web those options become available for the quick view articles.