Here is something you should know: if you purchase the unlimited digital access through iTunes you cannot share with others notwithstanding that the FAQ says you can. Eight emails and three calls with useless tech support people at LA Times got me nowhere. I support on line journalism but the lack of sharing is a rip-off!
I’ve subscribed to this app for years, unlimited digital access, never missed a payment, but still cannot read latimes.com. I hit the paywall, it dies not recognize my subscription. Despite dozens of phone calls and emails to latimes tech support, they cannot or will not fix this. All of the links in their newsletters default to latimes.com, where I’m blocked by the paywall. It is a great newspaper but the worst customer support I’ve ever encountered. I’m going to have to give up and unsubscribe.
View paper as enewspaper Select an article to read by poking it Click ‘close’ after reading article - this returns you to full page enewspaper. You will now not be able to scroll to bottom of the page, but can scroll way off the top. Swipe to the next page and then swipe back and full scrolling will be restored.
I do not receive alerts
Most if these reviews are old. I'm not seeing any improvement in the app. As of April 2020 I must say this app is one of the worst newspaper apps I've used. Too bad for a big city like LA. It takes FOREVER to load a story or section of the newspaper. So frustrating. I'll give 2 stars. What good are articles of you can't read them. No, it's not my iPad or my computer. It's this app. I think it's a good paper but horrible app. Buyer beware. Not worth 7.99 a month to be such a pain to read. I'll have to expire my subscription.
What gives? Sometime in the last month, shortly after I bought a paid subscription, the app simply stopped working. I thought maybe it was an update issue — but downloading the most recent update has made no difference: all screens are either blank or give a dialogue box saying “please try later”. The only thing that works is the e-newspaper - the same thing I get in my email. What’s the point of this app, if nothing works?!
Smh very disappointing the ads are very distracting
I have been trying to cancel my subscription for months. Multiple emails and call to customer service with perpetual holds. Just don't!
I am a subscriber via iTunes. I am able to access the app and read all the articles in the app. But the app also doesn’t seem to (fully) think I have an account—the articles are open to me but I don’t show as a logged in user (if I created a unique password I don’t remember it and reluctant to try to create a new one as it might break the syncing that does seem to be working). What’s annoying is that when I read articles outside the app (using Google News and/or Chrome, for example) it’s assumed I don’t have an account and I have an article limit. I’m invited to set up an account through Google.
Update 3/14/20: Reading up on COVID-19 would sure be great right now, but still blocked by paywall and NO REPONSE from customer support. Update 3/3/20: Well, the login problems have returned! I’m still a paying subscriber and didn’t change anything with my account but once again I’m hitting the LA Times website paywall. This effects the app because some of their articles link to content loaded via their website. FIX THIS LA TIMES! I want to support local journalism but you’re giving me many reasons to cancel. —- Update: After months of being blocked from the Times website I solved the problem myself. Their tech support is terrible and couldn’t figure it out. If you pay via the app but keep hitting the paywall on their website, it could be because your email was previously in their system from a past subscription. I had a past subscription from years ago that used the same email as my current Apple store email. Viewing things on the app was fine but I think their website kept defaulting to that old expired account. So my fix was to log into the website with my email, change that to a different email, then go back to the app and register a new account using my current email. After logging in and out a bunch of times that seems to have done the trick! Months of back and forth with their customer/tech service reps and I finally figure it out on my own. Thanks a lot LA Times. I believe in your journalistic mission but your customer service is awful! +++ I am a paying subscriber and yet have been blocked from viewing the LA Times via their website since November 2019. I have exhausted all of their “customer support” mechanisms and no one can fix the problem. Their overseas support staff simply ask for the same information repeatedly and say someone from their tech support team will contact me. Well, it’s been since November. Also, what I’ve learned is that every time I speak or email with someone the can’t reference previous support tickets, so basically it’s like being stuck in a repetitive cycle of asking for my username, password, logging in and out, sending screenshots proving payment, etc. I subscribed to the LA Times to support my local newspaper but this is just ridiculous. I’ve literally wasted hours email and calling their “Customer Advocacy Group.” In one of their emails they even mistakenly called their own paper the “San Diego Union Tribune.” Anyhow, support local journalism but good luck if you ever have any problems with your digital subscription!