By The Miami Herald
This app takes forever to come up on your phone and doesnt work reliably.
It’s a shame you can’t use the app bc it crashes and your can’t get more than a paragraph in. Please fix.
I have been an In-App subscriber to the Miami Herald App for over 5 years. However, I can no longer read the news stories anymore. What has changed? I continue to pay for the subscription but have very limited access. I’m not the only person this is happening to. ***PLEASE HELP***
This app looks like the work of amateurs.
The whole point of this app is to provide access to local news. Unfortunately, most articles are locked in the app, and I am unable to log in. Repeated emails and calls to customer service over the past month have resulted only in them insisting that I don’t have an account. I finally let it expire yesterday, and promptly got an email asking me to renew my subscription, so clearly they do know that I exist and that I cancelled my subscription. I think local news is a necessity and would like to be a subscriber, but there is zero point to me paying for this app every month when I am locked out of nearly every article and customer service cannot locate me as a customer, much less fix my access. Update 11/14: I received a canned response to contact customer service, with a link to the very customer service that was unable to locate my subscription any of the times I called and emailed in the previous weeks, as well as for earlier problems with the app. So— thanks for nothing? Maybe someone there could reach out with actual assistance and a commitment to solving the problem? If so, I would be delighted to resubscribe.
I’m a long-time subscriber to the Miami Herald and really want to support local journalism. However, this app is trash. It constantly crashes, forces you to login constantly, and it’s a complicated scavenger hunt to find. It’s incredible that this is a product presumably built by professional adults and not elementary school students. F-
For $150!! Per year there is VERY little new content from day to day. The app regularly doesn’t open and has to be deleted and re-downloaded. Very disappointed.
Problem 1. The eEdition will not update, is four days behind. App asks for me to login but there is no place to do it. Why does it log me out? Why can't I log in? Problem 2. Deleting and reinstalling app causes saved articles to get lost. Why can't they be saved to my account? Overall, app is very buggy on iPad.
Long-running complaint: often displays no items, says to pull to refresh. You can keep doing that like a yo-yo, same message. When I tried to open a link to a Herald candidate opinion, kept getting prompted to sign in. So u sign in...then it's repeated all over again ad nauseam. Good grief, even the Sun Sentinel app works like a breeze. There is really no excuse for a big city newspaper to degrade itself and its fine product with such a bad app. And yes, I've deleted and re-installed the app many times trying to overcome this, and yes, the iOS is up to date. In response to your response (thank you!), where and how exactly does one "disable Private Relay"? In response to your second response on my issue, Private Relay was/has never been on. Could there be another solution to the non-loading of articles problem? Thanks. UPDATE: Here we go again. Cannot sign in on my spouse's phone, keep getting message something like insufficient credentials. Can read stories on my phone but links don't open. Can someone get there stuff together? Hire the app coders at the Sun Sentinel or something. Why am I paying for frustration? Yes yes tried deleting app and signing in, iOS up to date, blah blah blah. Just fix the thing, this is really a very basic error that should be easily corrected.
This stands out as one of the worst subscription apps ever. After paying for a yearly subscription, one is still subjected to ad after ad. This makes navigating the site difficult as well as annoying. I wish I could get a refund, and I cancelled the subscription immediately.