AT&T Secure Family™

Description

Take your family’s safety to the next level. Know where your kids are, control their screen time and manage what they access online. AT&T Secure Family delivers parents peace of mind: • Location Tracking + – Track a family member on an interactive map. • Arrival/Departure Alerts* – Receive an alert when your child enters or leaves a location (home, school, etc.) • Pause Internet* – Limit Online distractions (time for homework, time for bed). • Filter & Block Content* – Filter or block Apps and Online content based on age appropriate settings. • App Purchase Block* – Block your child’s ability to make App purchases. AT&T Secure Family is free for the first 30 days. After the first 30 days, you will be billed $7.99 each month (includes up to 10 lines). Service auto renews every 30 days unless cancelled. Easy Setup and Pairing for Parents: *Parental Controls feature requires pairing with AT&T Secure Family Companion , a free app++ that can be downloaded to the child’s device. + Network based location via cell tower triangulation, location schedule alerts and location history do not require the installation of a Secure Family Companion App on the child’s device. ++ AT&T Secure Family Companion can be found in the App Store and only works with the purchase of AT&T Secure Family which is $7.99/month. Other important information about AT&T Secure Family: • After first 30 days, $7.99/mo. will be charged to your iTunes account. Subscription will automatically renew each month unless auto-renew is turned off at least 24 hours before the end of the current month’s billing period. • To view, modify or cancel your subscription, go to account settings in iTunes. No cancellation of the current month’s subscription is allowed. No refunds or credits for partial subscriptions terms. App requires iOS v. 10 or higher • AT&T Secure Family Companion is not compatible with AT&T Mobile Security Plus. If you wish to continue with the purchase, you must either remove AT&T Mobile Security Plus from your iTunes account or downgrade to AT&T Mobile Security Basic before adding AT&T Secure Family Companion to your child’s device. To cancel your subscription, go to account settings in iTunes. No cancellation of the current month’s subscription is allowed. No refunds or credits for partial subscriptions terms. • This service is available to AT&T postpaid wireless customers. Secure Family and Companion app users must be on the same account. Only authorized app users have permission to locate a family member. • Note: Continued use of GPS running in the background can dramatically reduce battery life. • Availability, timeliness or accuracy of location is not guaranteed. Coverage not available in all areas. The collection, use, and disclosure of any personal information through this application is governed by AT&T's Privacy Policy found at: att.com/privacypolicy. View the AT&T Secure Family website at att.com/securefamily

Reviews

Horrible, poor app

Horrible app. It crashes and crashes and crashes AND CRASHES when I need it most , tracking a child that has not gone home by expected time

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Constantly not working

I get texts almost daily about the app not working and the phones needing to be paired! Sometimes multiple in one day.

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Not accurate at all

The location on kids phone is always wrong.

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Horrible, puts control in kids hands

This app requires installing/pairing with your kids phone to work. It puts the power back in the kids hands as they can get around the app, unpair or delete it. It provides no control to parents. Horrible. Bring back the old app,Smart Limits.

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Infancy stage

This app is probably the best we have found, however we are kidding ourselves when we think our children won’t use a separate VPN or other hidden social media on the web, we simply can’t keep up. That is where it is important that if you are willing to install this on your child’s. The app really needs to have a time limit for the screen time as well as the times of day to use. I think we all would be shocked to see that there is literally hours of screen time that once was used to daydream, read books, or play soccer. Screen time is important and needs a limit just like we had when young on amount of TV time. If possible, somehow limiting APP installation without our approval would also work well. If the user could not install any apps without first approval, it may help. The last thing would be to state “Until this program can be embedded into the actual AT&T phone or system, our kids will always be able to figure out a work around”. It is imperative you also talk with your kids to make this work. There still needs to be a lot of trust. Your trust in your child is still a better deterrent than this program at this time.

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Location check in not accurate

Notifications sent when child in “general area” of an exact address location that was entered to be notified. “General area” not good enough. Need notification when they enter the actual address entered, not if they just drive nearby.

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Horrible

I accidentally put my son on as the parent now it can’t be reversed. I called customer support and they’re clueless. They acknowledge that I’m the primary account holder but can’t do anything about it. AT&T at their usual, poor customer service and a bunch of people on the phone who know next to nothing.

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Frustrated

The content block works well. The location service is spotty it drops pairing a lot. I wish it had better parental control over children’s devices. I block and set time limits but apps will work independently anyway. I can’t get a history of use or in what areas of use. I would like a lockdown or lockout mode to keep someone else on their phones from accessing private information.

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Needs A LOT of work

I tried it for just over a month. Half the time it would say that my daughter is with 2 mile of this location and half the time it wouldn’t update a location. Poor quality and not reliable for me.

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Bring back Smart Limits

AT&T had a useful app that they replace with an unusable app. Hopefully they will scrap this app and start over.

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