If you are going to give this app a try but aren’t sure about keeping it, keep in mind it is impossible to cancel online. They send you on an endless loop of links that are either greyed out or link to a useless statement like “go to App Store to manage subscription”. The chat bot doesn’t work and they are understaffed so getting a real person to answer is impossible. Just be aware you will need to go to an AT&T store to cancel.
Outstanding service! Was helpful, expressed a willingness to help, was kind, patient & professional. Thank you.
I accidentally chose the wrong number to be assigned as the primary parent but the app won’t allow me to change it. I contacted customer service and was advised to cancel the app subscription and to wait an hour for the app to reset the information. Well I did all of that. And here it is two hours later, I try to start the process all over and the app STILL will not allow me to change the primary parent to my ACTUAL number. This is ridiculous and VERY frustrating. It shouldn’t be this difficult. I wasted all this time trying to change this and to no avail, another dead end with AT&T. Smh!
I had some type of hope with this app. As a parent of a 15 years old kid, I want to have some control of the contest she downloads , social media and internet used . I noticed how I suspend her internet and she still had access to certain apps and social media do to phone be connected to Wifi . No were I read wifi bypasses the feature this app offers . If I want to know the location I can easily download another app for free . Def not worth it
When I first discovered this app I was elated that we had finally found an app that would be able to control our kids phones and monitor them and their activity. Come to find out, your child doesn’t have to enter a pin in order to open the app and make changes. What a horrible oversight. Your child can go in and make changes and turn off the app so that you can’t see where they’re going or what they’re doing. They also have the ability to turn off the VPN without your knowledge. How this app is even being marketed right now is beyond me whoever dreamed up this app failed miserably in the most basic of protection. And the fact that they charge you a monthly fee for this inept app is laughable. If they fix that mistake it could be a great app. Otherwise it’s a waste of money.
With AT&T you can't seem to make separate logins for the users on the account. Once you type your account number it links to the existing account/email address. Because you only have one account then the app can be controlled by the child. If this is supposed to work another way I can't figure it out and I manage an IT department for a software company!
AT&T should be ashamed of themselves. Sometimes location is off by a miles or so. I used a free app with better tracking than this garbage.
It makes my internet slow. I can’t open any links. I hate it. And never get it or your kids won’t be able to open basic things like education apps.
Great app to locate kids, get alerts when they leave an area and monitor and filter inappropriate content. One thing that is lacking is social media alerts for any suspicious behaviors. Parents would like to know if any dangerous behavior or bullying is being directed at their children on social media sites and Secure Family would be a lot more valuable if it could provide parents with this insight. But overall it's a very useful app.
Very frustrating. Trying to use this app and it won’t allow me to sign in. Keep getting a message that says “whoops! Something went wrong…. Please try again” so I tried again…. And again…. And again. I called customer support and was transferred 3 times and talked to 3 different people who sit on their brains and wouldn’t take the time to help. This actually makes me want to switch phone companies all together. I really would like to be able to monitor my kids.