AT&T Secure Family™

Description

Peace of Mind Just Got A Lot Easier As seen on Good Morning America, AT&T Secure Family™ puts parents in control of their children’s phone use. Find your family, control your child’s screen time and manage their phone use. Features * Locate Family – Track your child on demand or on a regular schedule, for example every day after school * Location Alerts - Receive alerts when your child enters or leaves a location, like school or practice. * Location History - Review where your child has been over the previous seven days. * Limit Screen Time – Block your child’s mobile data and Wi-Fi, on demand or on a schedule you choose. * Content Filters – Block inappropriate Apps and websites by age or customize your own settings. * Web and App Activity (NEW) – Timestamp history of child’s App usage and Websites visited. AT&T Secure Family is free for the first 30 days. After the first 30 days, you will be billed $7.99 each month (includes support for up to 10 lines). Service auto renews every 30 days unless cancelled. AT&T Secure Family Companion App AT&T Secure Family is designed to work with the AT&T Secure Family Companion, a free app in the App Store. Pair your kid’s phone with your phone to get better location accuracy and all the features. AT&T Wireless customers – pairing with AT&T Secure Family Companion is recommended to get all the features of Secure Family. If you do not pair a device, features are limited to AT&T network-based location, scheduled location alerts and location history. AT&T PREPAID wireless customers and customers of other wireless carriers – pairing with AT&T Secure Family Companion on the child device is required to use any of the Secure Family features Other important information about AT&T Secure Family: AT&T Postpaid Wireless customers billed by AT&T when purchased through myAT&T or billed to your iTunes account when purchased through the App Store: - Secure Family and Companion app users must be on the same account. Only authorized app users have permission to locate a family member. - There is a compatibility conflict that can prevent the addition of AT&T Secure Family Companion to your companion device if you have AT&T Mobile Security Plus running on the same companion device. If you wish to continue with the purchase, you must either remove AT&T Mobile Security Plus from your account or downgrade to AT&T Mobile Security Basic on the companion device before adding AT&T Secure Family Companion. AT&T PREPAID wireless customers, and customers of other US Wireless carriers billed by the App Store/iTunes: - After first 30 days, $7.99/mo. will be charged to your iTunes account. Subscription will automatically renew each month unless auto-renew is turned off at least 24 hours before the end of the current month’s billing period. - To view, modify or cancel your subscription, go to account settings in iTunes. No cancellation of the current month’s subscription is allowed. No refunds or credits for partial subscription terms. General: - Devices running the Secure Family App or Secure Family Companion App require iOS v.10 or higher. - Note: Continued use of GPS running in the background can dramatically reduce battery life. - Availability, timeliness or accuracy of location is not guaranteed. Coverage not available in all areas. The collection, use, and disclosure of any personal information through this application is governed by AT&T's Privacy Policy found at: att.com/privacypolicy. View the AT&T Secure Family website at att.com/securefamily

Reviews

Impossible to Cancel

If you are going to give this app a try but aren’t sure about keeping it, keep in mind it is impossible to cancel online. They send you on an endless loop of links that are either greyed out or link to a useless statement like “go to App Store to manage subscription”. The chat bot doesn’t work and they are understaffed so getting a real person to answer is impossible. Just be aware you will need to go to an AT&T store to cancel.

By Samnwam

ATT Customer Service Thomas Sheldon

Outstanding service! Was helpful, expressed a willingness to help, was kind, patient & professional. Thank you.

By anjhel_12

Very upset

I accidentally chose the wrong number to be assigned as the primary parent but the app won’t allow me to change it. I contacted customer service and was advised to cancel the app subscription and to wait an hour for the app to reset the information. Well I did all of that. And here it is two hours later, I try to start the process all over and the app STILL will not allow me to change the primary parent to my ACTUAL number. This is ridiculous and VERY frustrating. It shouldn’t be this difficult. I wasted all this time trying to change this and to no avail, another dead end with AT&T. Smh!

By nonaluvsyou

Not worth it

I had some type of hope with this app. As a parent of a 15 years old kid, I want to have some control of the contest she downloads , social media and internet used . I noticed how I suspend her internet and she still had access to certain apps and social media do to phone be connected to Wifi . No were I read wifi bypasses the feature this app offers . If I want to know the location I can easily download another app for free . Def not worth it

By Soma0926

No pin on child’s phone

When I first discovered this app I was elated that we had finally found an app that would be able to control our kids phones and monitor them and their activity. Come to find out, your child doesn’t have to enter a pin in order to open the app and make changes. What a horrible oversight. Your child can go in and make changes and turn off the app so that you can’t see where they’re going or what they’re doing. They also have the ability to turn off the VPN without your knowledge. How this app is even being marketed right now is beyond me whoever dreamed up this app failed miserably in the most basic of protection. And the fact that they charge you a monthly fee for this inept app is laughable. If they fix that mistake it could be a great app. Otherwise it’s a waste of money.

By Chris Hume

child can disable parent account

With AT&T you can't seem to make separate logins for the users on the account. Once you type your account number it links to the existing account/email address. Because you only have one account then the app can be controlled by the child. If this is supposed to work another way I can't figure it out and I manage an IT department for a software company!

By Aliasforspam

Horrible

AT&T should be ashamed of themselves. Sometimes location is off by a miles or so. I used a free app with better tracking than this garbage.

By Mikej12h43

Worst thing ever

It makes my internet slow. I can’t open any links. I hate it. And never get it or your kids won’t be able to open basic things like education apps.

By &84.9

Peace of mind for parents

Great app to locate kids, get alerts when they leave an area and monitor and filter inappropriate content. One thing that is lacking is social media alerts for any suspicious behaviors. Parents would like to know if any dangerous behavior or bullying is being directed at their children on social media sites and Secure Family would be a lot more valuable if it could provide parents with this insight. But overall it's a very useful app.

By BPNYC77

Whoops! Something went wrong

Very frustrating. Trying to use this app and it won’t allow me to sign in. Keep getting a message that says “whoops! Something went wrong…. Please try again” so I tried again…. And again…. And again. I called customer support and was transferred 3 times and talked to 3 different people who sit on their brains and wouldn’t take the time to help. This actually makes me want to switch phone companies all together. I really would like to be able to monitor my kids.

By lippy79