AT&T Secure Family™

Description

Peace of mind just got a lot easier with AT&T Secure Family. Take your family’s safety to the next level. Know where your kids are, control their screen time and manage what they access and buy online. AT&T Secure Family Plus delivers parents peace of mind: • Location Tracking – Track a family member on an interactive map. • Arrival/Departure Alerts – Receive an alert when your child enters or leaves a location (home, school, etc.). • Pause Internet – Limit Online distractions (time for homework, time for bed). • Filter & Block Content – Filter or block Apps and Online content based on age appropriate settings. • App Purchase Block – Block your child’s ability to make App purchases. AT&T Secure Family Plus is free for the first 30 days. After the first 30 days, you will be billed $7.99 each month for up to 10 lines. Service auto renews every 30 days unless cancelled. Easy Setup and Pairing for Parents: Solution requires pairing with AT&T Secure Family Companion, a free app+ that must be downloaded to the child’s device. With your child’s device in hand: Step 1 Send an invite text from your AT&T Secure Family app on your phone to your child’s phone. Step 2 Open the text on your child’s phone and tap the link. Step 3 Tap the AT&T Secure Family Companion download button and follow the instructions that appear on your child’s phone screen + AT&T Secure Family Companion can be found in the App Store and only works with the purchase of AT&T Secure Family Plus which is $7.99/month. Other important information about AT&T Secure Family: − After first 30 days, $7.99/mo. will be charged to your iTunes account. Subscription will automatically renew each month unless auto-renew is turned off at least 24 hours before the end of the current month’s billing period. − To view, modify or cancel your subscription, go to account settings in iTunes. No cancellation of the current month’s subscription is allowed. No refunds or credits for partial subscriptions terms. App requires iOS v. 10 or higher − AT&T Secure Family Companion is not compatible with AT&T Mobile Security Plus. If you wish to continue with the purchase, you must either remove AT&T Mobile Security Plus from your iTunes account or downgrade to AT&T Mobile Security Basic before adding AT&T Secure Family Companion to your child’s device. To cancel your subscription, go to account settings in iTunes. No cancellation of the current month’s subscription is allowed. No refunds or credits for partial subscriptions terms. − This service is available to AT&T postpaid wireless customers. Secure Family and Companion app users must be on the same account. Only authorized app users have permission to locate a family member. − Note: Continued use of GPS running in the background can dramatically reduce battery life. − Availability, timeliness or accuracy of location is not guaranteed. Coverage not available in all areas. The collection, use, and disclosure of any personal information through this application is governed by AT&T's Privacy Policy found at: att.com/privacypolicy. View the AT&T Secure Family website at att.com/securefamily

Reviews

Why did you take away smart limits?

You are going backwards instead of forwards. Please give us back our smart limits. It was super user friendly and very effective parental control. This new app does NOT work.

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Hate This App

I use to have Smart Limits which let me turn off and on internet usage on my teenagers phone when I wanted (i.e. during school hours). With family secure this only works after my teenager accepts the link I sent him and downloads the app. As you know, no teenager is going to accept the link and download app. This is a waste please bring back Smart Limits!

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PARENTS BEWARE

No stars! This “upgrade” of a solid app is a failure of epic proportions and AT&T could care less! BRING BACK SMART LIMITS!!! Have cancelled this service, which in addition to being dysfunctional, also auto-texted my kids once a week to tell them they were being monitored...yeah, good thinking AT&T... Obviously AT&T engaged a teenage focus group to work with non-parent app developers in designing their next generation of parental controls. This “next level” successor to Smart Limits and Family Map barely works at all, is virtually useless to parents even when it does, and then only with the cooperation of the kids! Are you kidding me? AT&T got rid of all the truly valuable features of Smart Limits (data and call limits that were in the parent’s control) in favor of this piece of garbage which puts the kids in charge! An absolute fail, and I will be looking for another carrier if my kids are to continue to have cell service as this provides no parental control. There is no “secure family” with this app...Bring back Smart Limits!!

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Horrible App

I have never seen such a failed attempt to secure my child’s phone. The app does not address blocking contacts or iMessaging just to name a few issues. The app is constantly “broken” and I am prompted to “fix” the broken paired connection. This leads to the main problem with the app. If my child or her phone is not with me, I must depend on her to click the text message from the app in order to repair the connection to my parental version of the app. What a wonderful idea it is to let children decide if they want to have their phone monitored or controlled by their parent....just plain ridiculous. The companion app can also be deleted on my daughter’s device whenever she decides to do it. Lastly, the idea of monitoring a child’s device should be discreet and the kids should never have to know or see that a “companion app” is installed on their device. I sure hope AT&T and Apple will step it up to make some responsible changes in the methods they offer parents to ensure the safety of their children. Even older teenagers need direction and supervision when it comes to technology. There is nothing positive at all I can say about this app. I will be canceling prior to the next billing cycle. I am only rating his app with one star because I have to select a star in order to submit he review. I would give it a zero if the option were available.

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Would give no stars if I could

This app is horrible. Gives us practically none of the same services from the old one and more cost per month. I canceled already. I liked having the ability to block numbers and time that she can use her phone. I can use find my friends to know when she gets to school and home. I don’t need to pay for this.

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Locating family members

Poor & much more difficult PLEASE bring back family map Easier accurate why mess & lose a great thing

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Trash!

Just bring back Smart Limits. I could limit the actual text messaging and block certain people from calling and texting my kid.

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Horrible

I’ve never once in my life left a review on an app but this app is the one that made me. It’s horrible. Turn off location services? Still gives you updates. Delete app? Still gives you updates. Hate it.

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Horrible. A giant step down fm Smart Limits

Well, in the war with my 18yo over many things, AT&T just gave him the win. With smart limits We could turn off internet as a lever, to get him to call us from college, fill out financial forms, or kill internet for days or weeks when finding he'd done things not suitable for those under 21 or those honoring federal law. With this app, he’s required to pair it from his phone! He says “no”, and my wife isn’t willing to shut off service (worried we will never hear fm him). Smart Limits let us have some consequences for a challenging teenager, but this app is a total step down. Very frustrating and I hope my marriage survives.

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Pathetic

Smart Limits was fantastic. I do not understand why att would do this but it’s useless. Your kid can delete it or turn it off and smart limits did not require you to load apps or anything on your kids phone. I’ve been an att customer going all the way back to when it was bellsouth 30 years ago, then Cingular , now this. Doing this hurt my mentally ill daughter because I could not find her. It’s been 2 weeks and no one has heard a peep and she’s still missing and on registery Thanks a lot att.

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