While care.com itself has its fair share of issues, I don’t have a huge problem with the service itself. As a nanny, I absolutely hate the app. It’s often extremely buggy, and you also can’t access all of the options needed to operate. About once a week, the app logs me out and makes me log back in through Facebook. Despite clicking “Remember me” on the login page, it never saves my login information, so it’s a pain to go through the whole process every time. Often when I receive a message, it give me a notification, which is nice. But when I open the app, it won’t let me open the message the first time. I’ll click on it, the notification will go away, but the message will not open. I have to close the app and reopen it to get the message to open. The settings are difficult to navigate. It’s not easy to switch between my care profiles. On the real website, there’s an option to pause your account once you’re hired, but it doesn’t appear anywhere in the app. And there seems to be no way to change what kinds of notifications you would like to receive. As far as the service itself goes, I have been mostly happy. I have received several jobs through care.com, but I dislike several things as well. I don’t like how much I have to put into my profile when the families I am looking at working for can get away with posting virtually no information. I don’t feel that’s a very safe way to operate. I can’t request a background check for them, and they don’t have to be consistent or reliable about responding to messages at all. Most of the time when I send out messages seeking a job, 99% of the people I message don’t even respond. Also, in order to be in “care force” or “care pro” or whatever that new, money-making, unnecessary addition to the website is called, the program makes it more difficult than is necessary. Not only do I have to make sure I respond to every INITIAL message within 24 hours, I have to respond to every single message in the thread. So if I say, “Thank you for reaching out! Unfortunately, your needs don’t fit in my schedule at this time. Good luck in your search!” in response to someone’s initial inquiry, and they respond with “Thanks for letting me know!” I HAVE TO respond or my score goes down. I have to end EVERY conversation, which is sometimes difficult to do because others sometimes feel more professional having the last word. Thus, my score is an 85% when it should probably be a 98%. To sum up, don’t use the app unless you absolutely have to! And as far as the service goes, word-of-mouth referrals tend to work just as well or even better in my opinion! Have a great day and good luck in your search!
Thieves!! They charged me for 6 months when I only chose the ONE MONTH PLAN! $41/ 1 month. ONE. But if you read the tiny print it says they auto renew you each month even though you selected a ONE MONTH plan. I caught this and asked for a refund to which they snarky replied if i read their terms it says they “can” only refund one month. LOL! I haven’t even signed into the website. Companies making money off of moms that don’t notice the “fine print” will never make it. Shame on you care.com. SMH.
Keeps crashing as I delete messages I have read every 5 messages or so. Deleting the messages is the only way to clear notifications. Reading them doesn’t do anything.
In order to receive responses through this app you have to upgrade by paying a monthly fee that is not cheap. Whether you are in need of a sitter or you are the sitter you have to pay money to get the responses you are acquiring for. Go to craigslist where it’s free to post and acquire the responses you are looking for it.
I posted an ad for a live-in nanny which included rent in exchange for hours babysitting plus a pay per house. It got deleted because the rules say money needs to be exchanged, which it was clearly stated in my ad. I posted another ad looking for a babysitter while on vacation for my kids and my friends kids. My ad got deleted because I apparently broke the rules by letting someone else use my account-which I didn’t-Either way I’m still looking for a babysitter for my kids. Customer service is terrible. Links to solve problems don’t solve problems, they just tell me to write an email. It takes a representative a week to get back to me. When they do get back to me, they don’t answer my questions specifically. It advertises background checks but you have to pay extra on top of the already extremely high cost. I’ll stick to Craigslist and if I really want a solid background check, I can purchase my own and it’ll still be way cheaper than care.com with more information.
I would have gave it 5 stars if we were able to see what times caregivers were available for and if they were even available or active at all. I’ve ran into many caregivers that haven’t been active on the site for months which make searching for help in that direction useless.
Just to off set your one star . I did this because you sound like a procrastinating jerk who would rather spend their precious time telling a few people how poorly you mismanage time and now you can’t figure out which hand you want to use to wipe your tears! I am in need of someone too and have not paid this app yet because I was thinking about using your mom now! Thanks jerk face!
I have had great success on this site. I have found wonderful young ladies to babysit for my six year-old. Thank you care.com.
When looking for help long-distance and the standard one or two agencies want exorbitant rates and a minimum number of hours this app will help you get straight to the people who will be providing the services. It gives you the opportunity to talk to people first before ever giving them your home address so that only those you are comfortable with will be the ones coming to your home for an interview.
Care.com has made the babysitter finding process so easy. We have so many options and I love that each babysitter can get reviews from other families.