For some reason a few days ago I all of a sudden could not log in to the password keeper vault. Panicking because I use it daily, I sent an email to the support team at Keeper. I went through several levels because I knew I have a paid account it should be backed up. We emailed back and forth and the manager spent a lot of time trying to find this account. She found it but it was under a fat fingered email account. She was able to get me in, correct the email account and all my data is there. They are amazing. I have been in tech support for over 25 years and would consider this team excellent.
Latest version pops up the 2FA every time I use it, but overall I’m extremely pleased.
I hate apps that don’t tell you up front (ON THE APP STORE) what they cost and if it’s a subscription annually or one time fee, AS WELL as additional costs expected for file storage fees! LIARS, I hate them! I tried this app for free for the first month to give myself time to think about spending the $34.99/yr to have the “Unlimited Password Manager.” 2 days before the free trial ended, I decided to spend the money, so I opened the app and accepted the “Unlimited Password Manager” then and only then the app offers me a pop up block saying it would cost $9.99/yr for unlimited secure file storage! I opted for “not securing the files or leaving them “unprotected”, then it pops up another box saying I have one week of free unlimited secure file storage, and after one week, I would be charged $9.99 for a year of “unlimited secure file storage.” There is no option from the app or the App Store to get my money back for a year of “managing” my passwords, so don’t fall for it! This business is a CON and owners should be in jail for being criminals! Ed Wilkinson
Stop asking me to get keeper unlimited every time I open the app. I don’t want it nor do I need it.
Regarding password protection, I have no problem with this app, works as advertised. If you use this app on iOS as I do you’ll come across the ad/scam for breach watch frequently. The reason I refer to it as a scam is because whenever the ad pops up, which is often and you need to x-out of it, the x is so small it inevitably takes you to the ad itself. This is shameful for an unpaid app but a scam in a paid app. Ads ads ads
I was overcharged- I sent an email asking why - no response yet
Works as intended, but very difficult to cancel if you change your mind.
I had an issue with face ID and they responded very quickly with a solution that worked. I have been very happy with Keeper and I have used it for years. Definitely worth!
Force closes within 20-30 seconds every time. Useless at this point on mobile Update: 01/15/2022- still force closes after latest updates both iOS and keeper. Reinstalls still don’t fix. Please advise
I was able to transfer my keeper account to my new iPhone with the help from a awesome assistant “Rene” thank you for your help. DE