By KHN Solutions Inc
I wanted to write in to thank you for creating such an amazing device and service. I have struggled with sobriety for 5 years and have been in and out of treatment for alcoholism. Having relapsed and not being able to fight off the disease has caused major problems in my relationships, career and health. After completing treatment with a major medical system, I found BACTrack View and added this to my recovery support plan. I elected into this program and signed up for a year to help demonstrate my commitment to sobriety and rebuilding trust. This device is much more than a tool. It is a key component to helping me remain accountable, but also regain trust from the ones I love. This is a great asset to recovery and doesn’t always have to come by way of a parole officer or court ordered mandate. It is a great tool for the regular person who wants to turn their life around. Thank you.
How do I get the deveise
I understand the need for this app and product. Accountability and sobriety go hand in hand. I am thankful that my freedoms and employment didn’t hinge on this app’s performance, as I know some people’s do. Too many times, the app failed to work, endlessly spiraling after an attempt, looking for a signal, and leaving me anxious. Would I make the test in time? Have to head to another location with a stronger signal. Perhaps yet another update was in order!? This dilemma made my school, work, and commute exercises in needless anxiety. Moreover, on more than one occasion, I tested positive for alcohol because of a system error and had to take off work to take a blood test to confirm my sobriety. Again, this is an essential tool, but the execution and performance are too unreliable. It’s sad to think someone’s reputation, employment, or freedom suffered from this app.
Version 2.6.5 Good: - Added 3 minutes from the first alert to the "first reminder". I imagine the next reminder is 15 minutes after that. - Added a "Later" option for upgrade Installation. Very handy if you have marginal cell coverage. VERY BAD: - It takes 90 seconds(!) to upload the data on a good connection. I'm not sure what will happen if the connection is poor. You can't do *anything* on the phone during that time. Very annoying. BAD: - The recent update notes are useless “bug fixes.” Even though significant changes are made.
Why did you change the functionality? It’s mot as smooth and is inconsistent. It takes twice as long to test with the uploading. “If ain’t broke don’t fix it!” Words to live by before you make anymore changes. This was a swing and a miss!
It was made aware to me that the tester can see on their calendar view how many tests they have pending for that day so for them they could essentially stay sober until their tests are complete for the day and then drink one the scheduled tests are over. Would be nice if that loophole could be fixed.
Horrid someone should contact me...
Great app, but having to enter user and password as app will not prompt you to use FaceID. Fingerprint was prompted fine in iPhone7. Please add this functionality.
A big piece of functionality missing is iPhone notifications or alerts when 1) a new test result is recd, 2) a test is missed or 3) a test is failed. That is visible only within the app. but.... pretty good solution at much more affordable price than the court ordered option. Added: the screen shot above shows red days. Those are days with a missed test BUT, beware - individual failed tests on a date still may show a green day on the calendar - check every result!
This is an amazing product that has helped me to stay accountable with my family and all the while during my court proceedings and hearings. I’ve been using BacTrack for a little over two weeks and have not had any major issues with the app, device, or being able to reach out to customer service. It’s a very easy device to use, the app is very user friendly and again BacTrack’s phone and email team of customer service agents are readily available to their customers. I will say the “one issue” I had with the device was one morning when I used the product I forgot I brushed and used mouthwash; immediately taking an exam it stated I had .16 BAC. So to show that it was a false positive I waited a few mins as their website stated and took a second test ten mins later and had a zero reading. After that I took an exam every 15 mins for the next hour and throughout the day I took one every hour on the hour to show I was not intoxicated; just to show again it was a false positive. What I want to state there is that this device is sensitive and will pick up on any form of alcohol; which is a good thing! The price for the device in comparison to others out there is extremely affordable and will not break your bank account when you are trying to be accountable and all the while making positive changes in your life. Some of the other pros to the device, when you purchase a subscription: you get to keep the device for life, it takes a photo of the individual performing the test, your GPS enabled location during each test, comes with some extra mouth pieces, the user has unlimited amounts of exams they can perform within their subscription time frame, and you are allowed one PDF print every month. I was able to use the PDF print feature and again this was amazing too; you get onto your app, download your results, they are emailed to you, open the file and print away! It shows a time stamp along with all of your results; the only two things it doesn’t show on the PDF is your photo and location of where you took the exams; those results are saved onto the app. The only thing I would change is allowing the person using the device to be able to have unlimited PDF prints of their results since I do not think it would affect the company from having to do any additional work. All in all, I have heard of issues with BacTrack from previously reading other reviews and we all know that when new products are placed into the market there are issues but to me it seems like this company has improved their app experience, a great, police-grade, breathalyzer device, and the quickness of their support team. I haven’t had any major issues and am thankful there is a cheaper and more readily available means such as this device! Thanks again BacTrack!