I didn’t like this app—it just wasn’t for me. When I tried to cancel just a few days after signing up I found the process to be shady. On the app you can cancel, but that only cancels your renewal which is for a whole year later. I could find a way to cancel to cancel the $69.99 trial, which I was immediately charged for. I went into the chat. The person asked me to explain why I wanted to cancel. I did. After that I was told that my case would sent to another department and I would here back by email in 24 hours regarding my request for a refund…I hope everything works out and I don’t have to dispute this with my CC company. I’ll update…
Look at all the issues by googling “Actitech” prior to subscribing. I did a trial in march and while I loved the app—-canceled due to pricing. I’ve had 5 charges from 28-53 dollars pulled on accounts since. They’ve been refunded after providing cancellation info and thankfully this last one my credit card company caught. 160$ total in charges I’ve had to report. EDIT TO ADD- they contacted me about how subscriptions work 🤦🏻♀️ I’m aware. Just read how many people couldn’t stop payments. I am not subscribed ANYWHERE but if you allow them to be an auto renew on PayPal they can still pull money regardless. I’ve been refunded all my money but also had to change my credit card for fraud activity.
I purchased a trial period of the app for 25.99 if you’re not careful and turn off auto renewal, they will charge you $53.19. Immediately after getting the receipt, I contacted customer service through my app to request a refund after canceling the auto renewal. The company refused specifically Emily customer support representative of the FitCoach team, said that “by pressing the start now button on our website, therefore, proceeding with purchasing the program, you agree that you have read, understood, and agreed to our refund policy” I am disputing the charges through my bank, this is theft.
Hi Why I can't pay subscription by my apple id balance?
Phone won’t let me delete this app. So ridiculous.
Just what I needed. Can’t do it alone, need this app!
It’s really disgusting how this app advertises that they can help you lose weight but the key is you’re not losing weight you’re losing money it seems normal at first but then you have to pay money per month and I have to pay $24 per month for three months zero out of 10 would not recommend
As a previous avid Zumba participant…great way to start back up and lose weight in the process!
I had to pay just to see my workout plan.
I am positive I cancelled the auto renew feature in my account since I was not enjoying the app (just not my favorite). I was surprised to get an email today that my subscription was renewed today. I cancelled it (what I believe is “again) and emailed customer service about a refund (literally within minutes of getting the email) only to be told “yea sorry you are out of luck”. I’ll be sure to keep an eye as I feel like this could be a recurring issue with billing.