3 times in first 10 minutes of opening app...annoying
I’m interested in starting Keto, but am a bit of a stickler for researching everything before diving in. Saw this app in an article and decided to check it out. Before downloading, I read both positive and negative reviews to get potential pros and cons. The positive reviews are great and compelling, but the turn-off is not, in fact, the negative reviews themselves. A lot of them seem to be based on “user error” (e.g., picking the wrong app version, expecting free premium content). The major turn-offs are the responses to customer complaints from “the Keto App Team.” They sound like a bunch of snarky, over-sensitive d***s. Seriously, check out the responses to complaints about the KetoDiet and KetoDietBasic apps. You’re selling a product. Accept the fact that not all user experiences are going to be positive, and that some people will have complaints. Instead of succumbing to hurt feelings and becoming defensive, how about showing some patience, compassion and professionalism to the people who put out money—no matter how seemingly insignificant—for your product? Your mere condescension is enough to prevent me from shelling out money for what I understand to be a pretty decent app. It just shows me what I can expect in terms of customer service should there ever be any legitimate problems with it. I would encourage potential customers to pay attention not only to the reviews—positive and negative—but to how those reviews are addressed by the developers. We’re attempting to better our lives. We need support and understanding, not belittlement. There are plenty of other resources available whose creators will make us feel like our voices and concerns are not only being heard, but matter.
It’s not a free app... I thought it was but within seconds it switches to a monthly fee. Be careful when free doesn’t really mean free.
How do I cancel this app, it is not user friendly.
I never write reviews. But this app is joke and scam. Everyone else that got a response from developer that the newer version is better was lied to. I just downloaded and have nowhere to manage my account or subscription. If that wasn’t the case maybe I’d keep the App. I have no interest in using this app even if it was half way decent because now I have to waste time trying to figure out how to prevent from being charged every month for something that was supposed to be a trial. Shameful.
I wanted to give it a try but I couldn’t even look at a meal because it want to take over your iPad and send you notifications on everything! There is no way to dismiss it to just look at what the app offers! You cannot get around the pop ups asking you to pay $10 a month or the notifications. You cannot look at anything in the app without accepting this junk!
There’s no option for me to track my macros and know how many I’m eating with each meal. The week long trail is fine but 9.99 so much a month
I have contacted them twice through the app support. There is no way in the app to cancel. Shady.
This app has no access to cancel subscription costs within it. I’ve been searching on how to unsubscribe as to not be charged, it is not only not remotely easy to cancel but I’m not even sure that I’ve done it (by sending an email). Total scam to not have access to cancellation.
Can’t search recipes, Minimal action and support Can’t figure out how to cancel Now I’m stuck!