By AgileBits Inc.
MY SUBSCRIPTION, THROUGH APPLE, IS ACTIVE BUT THE APP ON BOTH PHONE AND LAPTOP KEEPS TELLING ME MY ACCOUNT IF FROZEN AND YOUR SUPPORT PEOPLE STILL HAVE NOT CORRECTED THE PROBLEM. PLEASE, PLEASE, PLEASE FIX THIS NOW!!!!!!!
I have been using 1password for well over a decade and early on they seemed to be an up and comer with a decent product. I purchased for ios and the Mac. Over the years as things changed and I needed to transfer my paid product to a new computer I learned that they start every inquiry with I should "upgrade" my version and spend more money a subscription even. They did'nt care about meand others like me trying to use what we have already paid for. I also decided to purchase the subsription ( you can't purchase any other way now ) for work and keep two separate vaults. After I signed on to the subscription I asked how to import my 1password 7 vault to my new 1password 8 vault because it would be easier to delete my personal entries off the new work vault. Their answer? You guessed it! That's a bad idea you should purchase another subscription for the personal vault. Not only not helping but that doesn't even make sense. I own 1password7 and it just needs to take care of my personal needs. I don't need the two to sync together, that would defeat the purpose of separate vaults. Now on my new computer I am greeted with pop ups non stop because I can't authorize 1password 7. They give instructions that don't work and haven't solved any of my problems. It's the same old story...A new company comes along and they have a cool new product. They see some success and become larger and larger and those who supported them from the beginning are ignored for only wanting new sales. No loyalty. I have reccomended them to everyone I know and some friends and family have purchased their products. I am thinking time to cancel and move on to a less complex solution with a better price and better customer service.
I had bought 1password in 2014. I upgraded the app but then found out this locked my account until I had bought a subscription. Luckily, I was able to restore the previous version. I had been happy with 1Password until this upgrade. It would be nice to be told about the subscription before upgrading.
I switched from LastPass after their data breach, but I must say... it was MUCH better than 1Password. Maybe becuase i'm on a Mac it's different, but this is pretty awful user experience. Giving 2 starts because 1 seems a little too harsh. I appreciate the security but UX must be fixed!
For those who buy just the app and not subscription model, 1Password had massive drop in support. Sent two emails, got ignored. Cannot download a 1Password program on Apple App store. If download from 1password, not license. Very disappointing ignoring your customer base.
Instead of functioning, I got advert popups to rent the newer version. The only way to disable those was to pull the Safari extension. I can look up info, but all automation is lost. *M2, Ventura.
I set it up. Logged in. Tried to set it up on my phone. Absolute fail. I used 1Password before a few years ago and decided to give it a try. Mistake. It wouldn't take my log in credentials on my iPhone that worked on my Mac. I though upgrading to 8 would help. Now I'm locked out of both. Canceled subscription before they could charge me. Absolutely not trust in after this frustration.
Agile Bits has turned into a Ransomeware company. After a year of my explaining problem "A" to them and they responded with a fix for problem "B." And with each fix creating more problems, I asked to back up my data, wipe 1PWD off my comp/phone, then do a clean installation. They refused to tell me how to export/back up my data. But they told me to open a new account and copy all my information over there (one at a time). After doing so, I asked them to merge the accounts or move my active membership to the new account. I have asked them this 30 times in the past two weeks. They ignored it. Now the trial period is over and all my data is locked up. They don't respond, so I have to pay to get my data. They have the WORST cust service. No real time help. YOU have to diagnose the problem for them. And based on one or two symptoms, they start telling you to do things that don't work. I had previously given them 5 stars. I've been a paid member for three years. They have locked up all my passwords, and will not respond. Version 7 is on this site, but they immediately have you upgrade to 8. Over the past few years, they've had multiple numbering systems simultaneously for browser, ios, and os without explaining which to install. Conflicting versions created this problem. I am emailing directly and posting on Twitter. On Twitter, they just say that they responded, but that isn't true.
Do not ever install this app. It does not have a human support over the phone, only sami animated email responce on the steps that are obvious and do not work anyways. I am trying to get rid of it for good! Furious!
Used to be great. Now it is utter garbage. Autofill doesn't work. The Safari plugin rarely works. Thousands of complaints online but don't worry, they're working on it. Just garbage and a waste of my time! The most reliable feature is teh annual bill. It comes on time.