Used to love this product but it's been going downhill lately. The switch to a subscription model has not been good for product quality.
Let's summarise this very briefly: 1. I paid to upgrade my app to the latest version 2. Subsequently, the app asked to be upgraded again, so I did. 3. After upgrading, I learned the app creator will now hold my account hostage unelss I pay them a monthly fee. 4. Nothing works. And I cannot update details. 5. I now have,a broken app containing all my hundreds of passwords. I cannot tell yoou how utterly disgusted I am with Agile. No words will describe my reaction to these tactics. Now that I have decided to subscribe, it downloads a form, but after fill in my zip code, it will not scroll down any further to allow me to complete the form and submit it. LOL This must be some kind of SICK JOKE intended to stick it to your customers one point at a time.
Doesn't work, safari extension broken all the time, app crashes everytime you use it, accross devices, browsers, products - I'm not some "tech illiterate" being, trouble shooting hasn't help, staff support unwelming and sour.... so sad.. necessary app for living, they created something we relied on and then changed it and changed it and changed it again until it wasn't even the same functionality anymore... incredibly dissapointing, worst part? no better alternative for the time being??
I adopted 1Password early on and paid for the full non-subscription version. I had to reinstall OSX on my MAC and when I tried to re-download my paid version, 1Password 6, it wasn't available and replaced with 1Password 7 which requires a monthly subscription. I just want what I paid for but the company no longer will allow you to download earlier versions. AgileBits failed it's loyal customers with this deceptive practice. Shame on you!
up to v6 you could rely on this application to faciitate weborders. Not anymore. Let's say you let it autofil your pontact information using the Safari. extnsion. Next you will need your credit card info. The extension cannot find it. Use its search function and put in "passwords" and it comes up empty. Unbelievable! You will have to retrieve all this info from the application itself.
I have been a loyal 1Password user for 8 years. My computer system automatically updated to 1 Password 7, which wouldn’t work without a subscription for me. I reinstalled the 1Password 6, which had beautiful, reliable performance and included the browser extension (for seamless logons). Now, 1Password 6 tells me that my trial period has expired and that I need to pay for a membership. I used 1Password’s online system to report the problem, and received an autobot response telling me how to find the downloaded license on my computer. That wasn’t an option in 2012. I need a human to help me with this problem. I paid for software, which was fully functional, and now I have nothing, but the app on my phone, which I had also purchased. Now, if I set up a new login/password, I have to send the information to myself to upload it via my phone. This is ridiculous - give me back what I paid for! Please help!//
Has anyone tried Dashlane> I am fed up with 1Password. Nothing but trouble since I upgraded to Version 7. Just downloaded the update and lost the connection to Safari. Now can't get it back. Every update causes another problem. Does anyone have their phone number. I'm tired of wasting time trying to fix this yet again
They took an amazing program added 1 or 2 features and then force you to pay monthly for it. 1 password 7 deletes version 6. Then it locks your data and is really hard to delete. I loved this program until but like all greedy app developers that trashed their app for the sake of money. If you updating from 6 you will regret this purchase, and if you have never had the app then you will give it a four out of five.
The worst part of this is that all my passwords are on their server now. So if they get hacked I loose it all. Sneaky due to they state you can purchase a standalone license yet make it impossible to do. Their communications with me demonstrate that they have not read my email at all. I just ask for the link to the page where I can purchase a Stand Alone License just as I have since v3. Also just read how 1Password talks to the customers below. Download the version 7 from their website so I did as it is stated below in multiple responses below. Then do the following: Open the 1Password 7, Click License and a window opens with a Buy Now button, Another window opens So I click "Need a license? We have those too" link, Another window opens and I can see the 49.99 A single user license for 1 Password 7 for Mac and click that button, Then another window opens and lets me know my account is frozen. The interface has two buttons, Update Billing Information and a Not Now button, Clicking Not Now and you hit the wall. Click Update Billing Information and another window opens. The page shows you only a Subscription choice. So I see your can Add Your Credit Card Information, and there is nothing on this new popup other that $2.99 or $3.99 per month billed blather. Why would I trust them with my credit card or running some diagnostic tool they keep pushing on me.
Integrating 2FA into my accounts is a great feature! One place for eveything!