The contact us tab is horrible I've sent countless emails and no responds
I’ve been loving it. However, Allan Moore’s run of Watchmen isn’t here. Nor is Killing Joke. I’d really like to see these be added.
I would have rated zero stars if I could. This app has some of the worst customer service I’ve ever not interacted with. 2 weeks with no response, and I never received the promotional items that were promised. The promotional items were the only reason I downloaded and subscribed, so the fact that I never received them is especially frustrating. I guess that money was wasted. 0/10 would not recommend to a friend
So the Costumer Support on the app is Not really Good because I’ve been waiting for at least a week for a Reply Back and I still haven’t gotten one still and I’ve Waited a long time and they won’t respond back
Service is bugged/broken, and after a month support still hasn’t responded. I paid for a month of “Instant Access” and haven’t been able to use it. I know it’s a pandemic, but this is straight up thievery.
Thieves. Shows and movies were amazing to binge which is why I did an ANNUAL subscription which renewed in September. Received no communication that the videos were going to be removed. Currently in communication with DC Universe app AND Apple as it was purchased through Apple. Hoping one of them can assist with a partial refund.
UPDATE: 5/9/21 Support responded and said that we apologize for the delay, and gave me my code. Only took them 5 days to fix their mistake. I bought the subscription to guarantee my Fortnite codes. I got the first one after 8 hours (said allow 15 minutes). I still haven’t received the 2nd code and it’s been 2 days. Seen multiple users having the same issue, even waiting up to 7 DAYS to receive a response from Customer Support. App bugs out a lot and won’t let you read any comics. Read the other reviews, not everyone has the same issues. Just hope you never need any customer support, you won’t receive a response.
I paid for premium through their site and skipped the free trial to get the Fortnite codes. I received a code for issue 1 just find, then when issue 2 came out I received an email saying I was in free trial mode and would not get the code that I PAID FOR. I reached out to support FOUR different times in 3 days and have not received a response. Customer support is disgusting and I’ll be cancelling my subscription as soon as the Fortnite promo ends
Me suscribí leí el cómic 1 de Batman/fortnite y no me dieron mi código😢
I haven't received my code for the Batman fortnite glider, it's been three days. I can't seem to figure out how to get ahold of anyone, so I'm here.