Forget Ringcental, Sideline, Google voice... this is the one. Yes, this has a monthly, AFFORDABLE, cost but so well worth it. All of the features are great and the customer service is amazing. If you have a problem with a 2nd line charge and a company’s customer service being email only... this may not be for you. BUT I was that person and I am amazed. The customer service gets back to within 1-4 hours and all the features are worth every penny.
For the most part, this app serves my needs. I love how I can keep my business contacts separate. But lately I’ve been having consistent issues when texting. Extra characters....\\n\\...are added to the text message when it’s received. It doesn’t show on my end. This is especially bad when you are trying to send a web link or zoom link. The link will become invalid because of the extra characters. I’ve also had some intermittent issues regarding not receiving some text messages sent by clients. They will show me a screenshot from their end, showing that the message sent but I never received it. It happens randomly. I have reached out to customer support. I need a fix for this ASAP!
I love it, very convenient for my business!
I phone 11 keeps crashing can’t even set up crashes on put your number in
Currently it won’t let me call anyone but one person, which is great if that was the last person on earth. However, since I do need to make more calls, this is unacceptable. Ironically, it’s very unlikely to get customer service on the phone to resolve. To end this on a positive note, when it works it’s the best business line app compared to others. Update: LinkedPhone support replied with detailed insight on the matter, which allowed me to solve the problem. Here’s the fix to help another person who may encounter this: it’s possible that an incoming call prevents further outgoing calls until another call comes in. Uninstall / Reinstall didn’t fix it, but simply receiving another incoming call did.
Since I started my business I haven't had a business line until my sister told me about Linked phone. It's very user friendly and it works. Only thing I'd like to see maybe in the future is a auto response for text messages for clients. If it has it I don't know-how to get to it. Other than that it's been a life saver.
It’s been days since I sent a complaint in letting support know the issues below, the issue was never resolved and I never received an update or a fix. I ended up cancelling the subscription because the support does not care to fix any issues when they come up and there is no urgency to resolve any issues when they do come up. They will just tell you the issue is fixed when it’s not. At this time, this app is not deserving of any stars. It’s instrumental for small businesses to be able to have prompt communication services through call and text. I have had this app for a few months and have experienced delays and technical glitches; however, today I lost a whole day of business. I received multiple complaints from customers that calls and texts were not going through. When I tested the functions myself through other devices, I noticed texts were not being received or messages I was sending was showing as delivered; however, when I checked back in with the customer they had not received a text or call from me. If I sent three text messages or called three times, the linked phone would only receive 1 out of 3 of those calls or texts. To further test it out I sent a total of 23 messages to the linked phone number and only 7 of those texts came through. I contacted customer service and the issue has still not been resolved. It was so bad today that I took notice to the issue but who knows how long the issue has been going on. If you are a business that relies on daily sales and use text and calling as your primary forms of contact I would not recommend this app.
I run a business and the quality of phone service is key. LinkedPhone has so many great options for multiple users and more than half the cost of OneTalk! Their customer service is amazing too. So glad we switched!
For the price, this is very very good. My calls go seamlessly through the system to/from the call-in line to the cell number of the designated person on the team. Outgoing calls are also a breeze. The features are also very good and I’m happy to be using LinkedPhone. That said, the weakest area is the back end. Several features are tricky to figure out and I have had to call upon customer support more than once to get help adjusting seemingly basic functions. I have shared my feedback and am hopeful that the company will make these changes... but having now learned the system, I am happy.
It was cool when I needed a second number but it was extremely hard to cancel I recommend if you use this service use a prepaid card because I had to cancel my entire card to avoid being charged.