GoToAssist Service Desk gives you the freedom to quickly and easily access your incidents to support your customers anywhere and anytime! Key Features: Filter incidents by service and dashboard queue. View key incident information such as symptom / resolution, discussion, priority, assignee, custom fields and customer contact information. Quickly and easily update incident information by quickly doing things such as adding discussion comments, changing editable attributes on an incident and more Create new incidents quickly and easily by providing basic information Get Started Quickly: * Download and install the GoToAssist Service Desk app to your iPhone (iOS 8+). * Log in using your GoToAssist Service Desk account * View, update, create incidents
Please add a remember me feature so we don’t have to re-login every 5 minutes, very frustrating. I’d give 5 stars when that’s fixed.
As someone posted a year ago, needs Touch ID to access the app. Somewhat limited in availability since several of our techs have android phones and this app isn’t available on their platform. Besides that, it’s a decent, fairly functional application. Easy to work with however it’d be nice if you could change defaults. As an administrator, I would like a default to see “all tickets” by default. As it is, I only see mine until I go and change the setting every time I log in.
Throughout the day I have to re-enter my credentials. Once I saw I had to do it more than once, I moved to the desktop version of the page. Fix this.
Would be a lot easier for on the go support if it could either remember the user credentials or for Touch ID to be available. Is this something planned for future release?