I can sign in fine on Roku tv and the website but for some reason on the iPhone app the same account will not login. Very disappointed.
So much great content and a great app!
This is a great app
This app is horrible. It’s near impossible to stream it to my TV. Fix the app or I’m canceling my subscription.
Love the content. Interface is fine. Biggest issue is no Picture in Picture mode. Glaring oversight.
What kind of streaming app doesn’t have a pause ability!?
Double charged me 5 months for the service refused to refund the excess charges. Beware if using the online service.
I was so excited to find a place to watch some of the British tv shows I love( you need all of the ambulance series and helicopter Er etc) I live in the USA so we can’t get them here. In the show 24 hours in police custody there are 20 episodes in season 4 alone and you have 6 of them available. Seriously 6 . Don’t ask for 6.99 a month or 69.99 annually if you don’t support the whole season. It’s a waste of money and a joke. You lost my business I would have subscribed to the annual if you actually carried all of the episodes in the 13 seasons!!!!
Signed up a year and a half ago and used the app for a few months on a monthly subscription, ams it was just so-so. But since we were hoping to see more quality BBC programming, we signed up for the annual plan. We have since been arbitrarily charged five (5) $69.00 annual fees for essentially one year of service. Our Apple streaming device says we have an active subscription, but every time we try use the app, we are told to "Select a Plan" and renew. We cannot login to our account on the Britbox website: it simply refuses to recognize our login credentials even after BB Customer Service - which you can only access by email - has "reset" our account and sent us temporary passcodes... none of which ever work. They refuse to cancel our subscription and send us a refund. So, basically we are in an endless feedback loop with Britbox, with their useless Customer Service basically just wasting our time. I finally had to remove my VISA card information from Apple Pay to prevent any further illegitimate charges from Britbox. This, of course, makes using my Apple Pay for other purposes difficult. If I could rate this app in negative numbers it would be a minus 10.
I tried to cancel britbox on britbox.com but when I clicked on my account it will not load but continues to circle. How can I cancel if I can’t get into my account?