We pay for an electronic verion and the delivered Sunday paper. The app just doesn’t load today’s paper. My app is up to date. This paper is already late on the real news. Why am I paying? There is no customer service contact in the app, on purpose. Duh.
I’m lucky if I can get consecutive days of the current day’s paper. The app will work fine for a day or two then on the third day it’ll have the previous day’s paper, and it will remain a day behind for the next two or three days. Sad that in this modern era you can’t make a simple news app work right.
I can usually read the paper if I click on the email version they send, but if I try to use the app it freezes so I can’t switch pages. The old app was great as it downloaded allowing me to read anytime without an internet connection. I can’t understand why the paper took a perfectly good app and made it so!!!! Bad. Just bring back the old app or get someone that fix the current one. Definitely allow downloading to read offline.
The failure to correct the many glitches in the “new” app reflects the incompetence of the developers. Replace these extremely untalented individuals.
I have subscribed to the SD Union Tribune for years. Now the app asks me to subscribe when I try to log in. My profile on the website shows that I’m all paid up. I call. They tell me it’s a known problem, and I need to uninstall and reinstall the app. Have done this several times, but doesn’t work. What is most upsetting is that I pay $15.96/month for my subscription, but the listed subscription rate is only $7.99. When I asked, I was told the rates can go up over time, there is no fixed rate. Even if I cancel and start a new subscription, I will be charged $15.96. The rep was obviously speaking from a script and very unhelpful. I am cancelling. This is not worth it. I already subscribe to The NY Times and Washington Post, so this newspaper isn’t worth subscribing to.
Does not upload or refresh daily. Always have to delete and reload.
This new App is awkward and inefficient. It kicks you out randomly saying you need to log in or become a subscriber. When I go the settings, I am logged in. Finally have to delete and reinstall it. The pages don’t move freely with swiping. Often have to go backwards then forwards then backwards to make the current page scroll down. Really bad.
I cannot even log in now to read the paper before it hits me with a page to pay for a trial subscription of which I’ve had auto pay for a subscription for years! Was on the phone with a customer support rep (what a joke!) as she kept me doing the same thing over and over which didn’t work for 30 minutes before she hung up on me! UNSAT!
Hangs up all the time. Needs to re-download all the time. Can’t read all the comics. Try to scroll in epaper view and it continually reloads the article when you don’t want it to. Summary: worst app we have ever experienced.
The only way to still have the read aloud option is to go to the website. This newer version does not allow that option. Dissapointed.