Apple Support

Apple Support

Apple Support

By Apple

  • Category: Utilities
  • Release Date: 2016-12-14
  • Current Version: 4.2
  • Adult Rating: 4+
  • File Size: 36.67 MB
  • Developer: Apple
  • Compatibility: iOS 13.1+
Score: 3.73
3.73
From 8,312 Ratings

Description

Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in. Note: Some features are available only in select countries or regions. You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly payment plan by going to your account settings on your device after purchase. All plans can be canceled at any time in accordance with your AppleCare+ Terms and Conditions, which can be found at https://www.apple.com/legal/sales-support/applecare/applecareplus/. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at https://assurantdeviceclaim.com/InsuranceDocuments. See https://www.apple.com/legal/privacy/en-ww for the Apple Privacy Policy.

Screenshots

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Reviews

Apple Support

5
Above and beyond Since the pandemic, I m sure it's been difficult for you guys to work from home. With your customers. And I just wanted to let you know how much I appreciate your support and especially the money that you have contributed towards the pandemic! Red 711
By PSALMS:62

Not supporting voter integrity

2
I think it is wrong to disenfranchise so many hard working Americans that just want voter integrity and our voice heard. If I have to show I’d to buy your phone and go on an airplane, why is it some how wrong to show it when I vote. We like your product but think your political views in not very professional. Keep doing what you are go at and keep politics out of Apple business, really very sad CEO thinks this way😨🥲😥😕
By kdthomas1118

Horrible service

1
I have a shattered front and back of an IPhone 11! I pay my mo they Apple care insurance for exactly this reason. But, over the past multiple years never needed to use, now that I do it’s a complete run around. They told me I can mail my phone in for repair with NO loaner and can take up to 2 weeks. OR get a replacement sent out overnight but need to put a hold I. A credit card for the amount of the phone and they will release it once the broken phone is mailed back to them. Last but not least go to the nearest Apple support store and get a replacement for $99. I chose that option. Apple Support MADE MT APPT, Days later I drive 1/2 an hour to my appt for Best Buy to tell me they could t do because they didn’t have my identical (GB and color) In Stock. Apparently, Apple is super strict and won’t allow they to give you a different color phone. Apple does not verify the phone is available at the location they sent you. Nor can they hold the replacement phone for your appt. I spent almost an hour on the phone talking to reps and supervisors and I got told they can’t allow for a color change. Everything was repeated and not one single actually helped me. But it was suggested I could “try” driving 1.5 hrs away (one way) to an Apple store and see if they could help. But, she couldn’t guarantee my phone replacement would be Instock and available! Beyond upset and ready to lose Apple products and go back to Android!
By alwilson314

Refund

1
I canceled my order before it shipped on March 23rd, 2021 and I I still haven’t received my refund yet. I was told 3-5 days and then someone told me 7-10 days. It is now day 12 and no one can tell me why. They keep saying ask my bank. My bank isn’t holding the funds, Apple has my refund In Initiated stage and no one can tell me why. This is the worse and the longest I had to wait for a refund ever. I’m not sure if I’m going to ordering anything from Apple because of this refund issue!!!
By redredpeachesred

Lost a customer

1
It might don’t matter to the company, that they have lost a customer. But I provided all the infor for me to get back into my phone. Day 34 no access to update anything.
By whitekpdailey

There’s still a problem and now I’m angry

1
Help came within minutes of selecting the chat feature. I’ve had the same problem with my iCloud and iPhone for almost a year. I’ve taken it to multiple stores and people to fix it with no luck. I downloaded the app in hopes of finally getting the problem resolved. After explaining the problem and telling the person on the other end what all is happening and what has been done, they belittled me and didn’t fix anything. Of course tones can be misunderstood through text, but this person was using exclamation marks and all caps followed by telling me “no” and telling me I’m doing everything wrong. Apple needs to get better customer service employees or not have so many issues.
By toribeaty

Version 14.4.2

1
After updating my iPad Air 3 generation to 14.4.2 version AirPlay is no longer working with my Roku tv
By justice fon

Pair iPad with my phone

5
I don’t have the password for the other person. How do I reset. The iPad please help me
By Grandma' o

App is fine

2
While the app runs fine, I’m EXTREMELY upset about how political this company has become. I like apple products but strongly dislike their extreme liberal politics, censoring of free speech and canceling culture. I wish there was a similar company I could switch to and stop giving my money to companies that don’t like me or my country!
By ChrisErizo1

Worst company customer service ever

1
Across the board, I can’t even start the list of how awful apple service is.
By eeeeeeee2000009idge

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