Apple Support

Apple Support

Apple Support

By Apple

  • Category: Utilities
  • Release Date: 2016-12-14
  • Current Version: 4.4
  • Adult Rating: 4+
  • File Size: 37.52 MB
  • Developer: Apple
  • Compatibility: iOS 14.0+
Score: 3.74
3.74
From 10,261 Ratings

Description

Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. If you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in. And if your device has AppleCare+ coverage, you can order Express Replacement Service so you don’t have to wait for a repair. Note: Availability of service options and features may be subject to certain restrictions. You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly payment plan by going to your account settings on your device after purchase. All plans can be canceled at any time in accordance with your AppleCare+ Terms and Conditions, which can be found at https://www.apple.com/legal/sales-support/applecare/applecareplus/. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at https://assurantdeviceclaim.com/InsuranceDocuments. See https://www.apple.com/legal/privacy/en-ww for the Apple Privacy Policy.

Screenshots

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Reviews

Used

5
Very good
By Jabar Yaelin

desepcion

1
soporte de apple nesecitan profecionales que verdaderamente ayuden..dificil encontrarlos en estos tiempos..los profecionales que buscan ustedes un personaje que lo unico q sabe es leerte el manual de usuario..👎melachu
By Donvergaparada

Spoofing

1
Not exactly sure if I’m contacting Apple Support. Reps do not seem to respond well. Do not assist with removal or addition of security issues. Always being referred to “my supervisor” for additional support. I deleted the app and now I’m unable to download it anymore. Way to go Apple. Thanks for keeping the apps user safe.
By D.T.Hanson

AIR PODS DISASTER!!!!

1
Made the mistake to switch the whole family to Apple's overpriced devices thinking we will get better quality and service with the uselles Apple care plus . Very first issue with the brand new airpods sent it to be fixed?? they said the product was misuses or modified??? whatever that means and sent me back a different product used and scratched..Called support to help got the cold shoulder and have a nice day attitude Never again Apple everybody is switching back to Samsung pronto! Have a nice day overpriced piece of garbage!
By miitoputo

30 mins wasted

1
I just need a new right side airpod pro bud. The support site said 89 bucks but when I tried to order it I got thrown into an unnecessary chat that went nowhere. Trash service!
By Esco Dinero

Rip Off

1
Today I called apple support with high hopes of getting my iPad fixed but let me tell you that was not the case. 😕😕😕 First of all the apple support put me on call with a real person with no warning whatsoever. I still had my croaking morning voice and it was just embarrassing. Also I was feeling very shy today. 👉🏼👈🏼 🥺🥺🥺Then she had the audacity to ask what my name was and how old I was. Nosy much? For all I know she could be a creepy basement guy trying to get my personal information. 😒😒😒THEN SHE LITERALLY JUST TOLD ME TO DO EVERY IVE ALREADY TRIED. LIKE GIRL DO YOU THINK I WOULD BE CALLING YOU IF I HADNT ALREADY TRIED THAT?!? 😡🤬😡 Everytime I stopped talking to her for 1 minute she'd ask if I was still there. She needs to understand that she isn't the center of the world and that I have a life unlike her. 🙄🙄🙄 She was also the bossiest control freak I'd ever met. She kept telling me what to do with no consideration on wether i actually want to do it or not. I felt as tho my freedom was violated. 😤😤😤 Then after all that pain and hardship she put me through she didn't even help me at all. Just told me to go to the apple store. DON'T YOU THINK IVE THOUGHT OF THAT ALREADY?!? Literally the biggest Karen I've ever met. 😠😠😠 THEN OUT OF NO WHERE SHE TELLS ME TP HAVE A GOOD DAY. THAT WAS THE LAST STRAW. HONEY DO YOU THINK I CAN STILL HAVE A GOOD DAY AFTER THIS DREADFUL EXPERIENCE?!? I was just about to hang up on her when that two-faced snake HUNG UP ON ME. 😤😠😡🤬 WHY DOES SHE THINK SHE IS HANGING UP ON ME?!? GrRRRRRRRRRRRRrrrrrRRr 😼😼😼 *Growls cutely*
By Elizabeth Guo

Can’t even help me

1
After the most recent update none of my music will stay downloaded so that I can listen to it offline, I messaged them they told me to sign in and out which did nothing so they said someone will call me. This person kept telling me that now I need to subscribe to Apple Music in order for me to listen to my own music that I’ve already bought, why do I need to pay a subscription to listen to my music that I’ve already bought?? So she said she would transfer me and then the line hung up… now I’m having to go through all of this again.
By aocovkrosoci ndkaodock

Hey

5
Hey
By babysittingkms

Impossible

1
Cannot access thousands of photos, my memoirs, and countless folders of other writings because I cannot update my storage on iCloud. It has not recognized me from my original purchase for years. Not even my birthdate! I’m 85 and 100 miles from Apple Store. Cannot count the hours and days I’ve spent on the phone with advisers. Thought if I got to the store with my original receipt they might be able to connect me to my account without the lost identification.
By runningirons

De-evolution: restore previous updates but keep the security fixes

3
I’ve always been happy with my iPhones but the latest upgrades have been doozies. I lose my emails after glancing at them and find myself going to a laptop trying to read my mail. I can’t go back and retrieve earlier messages received… only goes back 2 or 3 months and then, my phone tends to freeze and I can’t get my pages to move. Often I have to turn phone on and off to get it unstuck. Please please get rid of these “new “ upgrades. keep whatever security issues are needed but we don’t need to keep tinkering just to be tinkering, which is what it looks like. Thank you!
By 434jan

Comments

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