I won but nothing was credited for days. I’m frustrated. I’ve been playing for a while and my coins have not increased. Should I post this in the review section for better customer service? Hi, Thanks for reaching out to us! I have checked your recent logs, and there's no indication of any issues with the number of chips received or spent. All our operations are simultaneously calculated and recorded server-side - even if the app crashes or you are booted from the game, you will receive your winnings. But the wheels spun for 10 minutes then the app crashed. Not happy😆 I am sorry to hear that you are experiencing issues with game stability. Note that in order for the game to operate smoothly, it is vital to have a stable Internet connection with very low latency. This is because the game executes all operations in a cloud, not on your device. Due to the technical capabilities of mobile devices, even a slight interference with data transmission may result in glitches as you described. I have double checked your logs and could not locate any abnormalities in the number of chips received/spent. All your winnings are calculated the moment the spin occurs, and even if the app crashes, your winnings are still being counted and added to your account. To put it simply: first the server generates a win/loss, and then it displays it on your screen. Thanks for sharing your report though - it'll help us keep an eye on the game engine itself to ensure smooth gameplay on all platforms and devices. I am talking to a robot. Do you have no idea what I’m talking about. Hi again. Did you check the message about the stability? Please check it :) We do not eat batteries here Robot logic. SMH. How a robot could answer with a little pinch of a healthy sarcasm :) If you would need anything else, please let us know Take care! Looking for real customer service. Not canned responses. I’m frustrated. In this case, please check the first and second message. We've explained all the possibilites which could have impacted your profile. Nothing to worry. I’m worried that you are not listening to what I’m saying. This is not my platform- it’s yours. I have a legitimate concern and I’m asking for assistance. That's exactly what we've answered. If you would need anything else, please let us know. Take care! Sure. I know you have no power to make this right. That’s ok. Kindly give me your supervisors contact information so we can move on with this unfortunate situation. Hi, Thanks for reaching out! Let me point out that at the exact moment when our servers generate spin results, they are automatically recorded on the server and added to your balance. We have additionally reviewed your game logs to confirm that there was no missing records, crashed sessions or any other anomalies that could have caused chip loss. If we ever do locate any irregularities, we gladly provide our players with their wins, however, this is not the case here. Most of the time glitches like that occur when the device or the Internet connection capabilities are insufficient. Jeremy: Kindly give me your supervisors contact information so we can move on with this unfortunate situation and make it right for both parties. Our supervisor always checks those messages but one's interpretation and undestanding is outside of our jurisdiction. If the explanation wasn't satisfactory, I would recommend, checking your Internet's connection.
The game is constantly crashing I think there is a bug in the system.. I’m not getting all my chips at times when it crashes I had 17 million on a 25 spin with 7 more to go after 10 min of getting back after it was done crashing it gave me 4 million and 500,000 . One of many examples.. not sure what the deal is but would you please fix it! I really enjoy playing this game but my gosh I’m loosing out on so many chips.
I started playing Again after stopping for a bit bc once I started paying y’all stopped letting me consistently when. I’ve gave y’all $50+ in the 24 hours. And I’m broke. I won’t spend another dime on this game if y’all don’t go out min of 1 billion in my account. Ripoff
JUST FIX IT ALREADY
I can't get on to play. It keeps kicking me off. Can you fix it for me please.
Just wish big wins didn’t seem so directly proportional to amount of recent purchases. I love casino games, but you can not cash out to ur winnings here.
its all a scam n this peoples probably from those india irs scam n but gotta tell u this is the best scam ever n why aint this scam stopped n i guess this scam will continue long as new player feed them with there cash n i dont believe those 5 star reviews at all n its all a lie n its the company writing there own reviews
You compete with their employees for “top spot” events. They claim the odds are equal to a real casino which is a complete lie. It cost a fortune if you aren’t one of the chosen few they choose to give better odds of winning to. If you look at those on top of leaderboard it’s always the same players. Compare their wins to spins ratio to your own. It’s a joke!!! And whatever you do DO NOT BUY!!!!
Don’t get me wrong this is a very fun game. One of my favorite casino apps I’ve played without a doubt. It is also the biggest scam I’ve played. Before the greedy pigs come in here and start spewing their pre-written transcripts about “luck” and all players “have the same odds”, let me just tell you that even though that may be true there’s no denying that in almost 25,000 spins I’ve won under 1,500. A 7% win rate overall on their slot machines. That is not “casino luck” that is an outright scam. No amount of luck will help you overcome those atrocious odds. You will lose every time, in a matter of mins you will lose everything almost every time. Do not give these greedy pigs your money!
I have sent multiple inquiries to “support “ and now I am rating this site poorly. Skimming off the top of winnings and not paying out billy bonuses is NOT acceptable business practice! It’s now happening on a regular frequency and support does not address when questioned! I have spoken personally to individual team members and non team players and found this skimming of wins and bonuses is happ with same frequency to other players! A heck of a way to treat paying customers who are trying to remain loyal to this GAME app! I have spent over $3000 dollars since Christmas when I downloaded this app! Now I am being treated with disrespect and I can truly tell you that this game is NOT fun for me or other players anymore! Too bad Huuge, your greediness outweighs your dedication to providing a quality and fun app game. I will not be supporting your greed and fraudulent behavior any longer!