By Condé Nast Digital
Even though I’m a subscriber, I cannot access new articles on my iPad. When I attempt to access them , I’m told to link my account, and when I try to do it, it tells me I’m already linked and to enter my email address. However, there is no evident place to enter it. Bummer!
The app is absolutely unusable without a dark mode. It doesn’t have to be that good, just needs to be dark! Thanks and will re-review once fixed.
Title???? am I commenting on a title I am unable to download? How do I search for an article that I read in the past in print and I want to refer to it again but have already recycled the print magazine? I don’t necessarily remember the author or title of the article; but I do remember the subject such as “baseball” or “coffee”, say.
I signed up for a free trial subscription somewhere in mid January and I was told that I will receive a ten week trial. Not only was I charged for a full year earlier than ten weeks. I cannot unsubscribe on my phone which is how I subscribed in the first place. This is similar to scamming behavior.
I don’t understand why this app doesn’t support dark mode? After all most users probably access the app in the evening or before going to bed.
I used to be able to login to the app with my wife’s ID but can’t anymore. Talked to Condé Nast support and they will get back to me in 24-48 hours. Why are publishers so customer hostile?
When will this app be updated with a dark mode option? Impossible to use this app before bed.
I have had a New Yorker digital subscription for a long time, but I cannot access the app. It asks me for my account number or other information from the mailing label; I don’t have one. Or my Facebook account; ditto.
The New Yorker is one of my favorite things to read on a trip. But if you happen to be away from a network on the frequent occasions it checks to see if you have a subscription, you won’t be able to read anything—even downloaded issues—until you connect and authenticate. This is especially perplexing since many of us still subscribe by the year… why then need to authenticate so often? I’ll also point out that you’d better be very careful how you scroll through an article. If you accidentally shift to the next article, by failing to swipe vertically enough, you’ll swipe back and find your place has been lost. I love the magazine and having it on an iPad is mostly great. But I wonder if those working on the app have considered some of the very common ways real people actually use it… on a plane, in a park, with human thumbs that swipe on an arc.
The New Yorker app offers a nice browsing experience and a nice reading experience once you’re reading an article. But the app offers no way to skip to a section/archive if you want to read/browse a specific genre or category of article. Take “Fiction,” for example. If I want to read fiction, I have to search for a given title, or, worse, for the word “Fiction.” Not helpful. The website has a hamburger menu with sections; “Fiction and Poetry” is right there. Give us the same menu in the app, please.