By Milecatcher, Inc.
When the app is working it is great and does a good job tracking your mileage. I’ve been using this app for years. Problem is that every now and then it just stops working and you don’t even know it and your miles aren’t being tracked. Usually restarting the app can solve this problem but sometimes it doesn’t and you have to completely reinstall the app. I don’t know why they can’t make it where it just works all the time. Very frustrating I will probably try a new app hopefully it works all the time
Paragraph below was until recently. Recently if I don’t go back into the app multiple times a day it stops tracking. Whatever you guys changed recently has really tanked the product. Boo! I have literally tried 10+ mile tracking apps. Even though I get mike tracking with QuickBooks self employed I still decided to pay for milecatcher. I was bummed when the became a paid app and tried to use the QuickBooks one and it missed so much and all the customer service said was “make sure the app is always open, make sure you are signed in before you drive anywhere...” etc. Totally defeats the purpose of “Automatic”. So, I came back to MileCatcher. It is the best. I turn it on and once a week or so I go in and it has EVERYTHING. I just categorize and move on. As a business owner I don’t have time for anything else. Love this app.
How is the free trial better vs when you pay? It’s very glitchy I had a day where it didn’t track my Thursday work day at all, gotta input a lot of it manually.
I’ve had mirage catcher for about 4 years! The first year or 2 worked great! The next year it quit identifying trips. I contacted support as best as I could and quickly was sent to “common problems and solutions! I did every one of the suggested No help! Finally I did get a response from support had to remove the app and reinstall. Began working, but was unable to recover all missed business trips! Next year same thing unable to have tax info from travel again! Same advice and no good help at all! Started this year again without tracking! I checked all the support info. Yes every time I have had the most up to date version on all the time Cellular data I said never mind, this is a very unsuccessful mirage tracker amd obviously support cannot help me! They said no refund at all! So I cancelled and will be searching a good mileage tracker
I have used MileCatcher for several years, but now it has completely stopped working and customer service isn’t offering any solutions that have helped. The developer, Stefan Bosen, has ignored my request for assistance for several weeks. Time to cancel and move on to something that actually works.
This app has made my life so much easier! I’ve tried other mileage tracking apps that were less consistent and cost more money. I’ve been using MileCatcher for over a year and have been very impressed with the accuracy! Looking at the negative reviews, I think a lot of people just don’t understand their phone’s location settings and get their settings messed up. Highly recommend!
The interface could use an update as well, not the most user friendly
No trip record Jan 1st to March 13th 2021 (stopped) Trip log mid March 2021. Not logs of trip April to present June 2, 2021?? I have IPhone 10! What is the problem?!!!!!
I have used MileCatcher since shorty after they launched and have a pro subscription. It worked very well until sometime last year when I started noticing abnormal battery drain. Some days MC accounted for over 30% of batter consumption. At first I received no response from support and it even seemed like the app was discontinued. Then after another attempt I got the advise to use ‘work’ hours. Well as a freelancer I don’t have set work hours, so that doesn’t work and even when trip detection is off battery usage is very high. The only remedy short of uninstalling the app is turning off location services for the app, not very practical. I have even restored my phone (as you all know that’s a major pain in the) to try to fix the problem but it remains, even after OS and app updates. Otherwise it is easy to use and has nice design, but sometimes a trip won’t disappear from the screen even though it’s been classified. 4 stars but these little annoyances drag down the score and the battery drain makes the app pretty much useless.
Supposed “free” app has you give it your email and then won’t let you past a screen requiring $6 a month. Then you delete the app that you didn’t even get to try without a charge and they spam you with no unsubscribe at the bottom! Stay away!