Honestly I don’t understand how this has such a high rating. FreshBooks itself is a phenomenal product and I’ve been using it for 10 years. However the app just does not work. It never has. It is never synced properly and I ultimately have to go to my desktop to do anything. I gave it 2 stars because sometimes I can get the information I need or do what I need to do from my app, but over all it has never been accurate which is surprising because like I said it is a good company. You would think the app would be decent. Hopefully this improves, I would be happy to revise my review if it worked properly.
Crashed about 20 seconds in... Logged in Went to Time Tracking tab Clicked + Chose Log Time Click Add Project, enter text, click done Click Add a service under Services section App crashes People pay for this service? Lol. In response to the developer response: This is not a matter of troubleshooting. The app is inherently broken, not really sure why you would suggest I take time out my day to troubleshoot software that I did not develop. I let you know the bug. It’s not up to me to fix it.
I can no longer search on a customer by their address. I used to be able to but now I can only search by name. To add expenses I have to take the picture with my phone, email it to myself and then upload it with my browser. Support (the rock stars) just seems to wear me down by responding with links to instructions that I’ve already read. After a few rounds of that I typically give up and then they’ll send me a link to rate my experience 😕
I have a small business and I LOVE the convenience. This program continues to save me from so much paperwork. Keeps me organized, which saves me the stress. Thankful for FreshBooks!!
I was using quick books and that just wasn’t that fun. This is.
Hi there, I so appreciate your customer service. Even a challenged person like me can find their way around on your program.
Really like this app and works great. Thank you.
This app version is not displaying any of my data other than dashboard data. All my invoices, expenses and client data are not showing up.
Great product to help keep accounting together. Being a business owner, you get pulled in many directions and FreshBooks helps stabilize the accounting. It gives me a peace of mind and is extremely helpful.
Usually don't rate apps but this one works really well, and frankly after years of not rating, my conscious has finally caught up to me. Thanks for all you guys do.