We use a Netgear router and modem, and this Netgear program which came free with the Router doesn’t work half the time. “can’t find Circle” is what the app regularly says. Also we paid for the annual subscription and also were charged monthly at the same time. We contacted Apple and they said sorry they can’t refund it because it was over 60 days that we paid for the annual subscription.
“Cannot find Paid Subscription”—NO PREMIUM FEATURES, for which I paid! Friday, Jan.15, 2021: Downgrading from 5 stars to 1 star, until this is fixed! The app suddenly tells me that Premium Features are unavailable—as though I have never subscribed! This is the second time this has happened in the last six months or less. Alas, I DO have a paid subscription (since Nov.2019), and can still clearly see it when I go to the appropriate spot in my iTunes account—at no less than $49.99/yr.! However, my Circle app suddenly (as of maybe two weeks ago or so) now insists I do not. Now, I am a very adept tech user, and have tried “Restore Purchase” to no avail, leaving me stranded, from using the very subscription I just paid fifty bucks to renew—a mere 2 months ago! Very frustrating!! Please fix or advise this. This is well past getting old! Thank you. ——————————— PREVIOUSLY (2020): “End of Life Notice for the MyCircle app and Circle Go (Circle 1st generation)” When I click on something in my Circle app, I receive the above notification. Now, I have the Circle 1st Gen app, used in conjunction with our nighthawk router. So far, I’m paying $49.99 a year for my subscription. Is my version of Circle the one that will end on on December 31, 2020 or not? Thx!
Connectivity issues. Does not disable profile. SMS to phone always gives errors. Unable to setup parental controls. Seek a different product. No customer support phone to call for help.
If your kids are older than 6 they can likely find a way around the restrictions this program offers. Then it is just a wedge driven between parents and children relationships. Update: I received a response from the company with a link that will help me learn about how to avoid letting kids get around the Cirlce boundaries. I have tried all of that, but kids adapt faster that any video they can supply and all the tips were ages old already. My kids are not bad, I do not really worry about them, but Circle just gives them a challenge. It would not be so bad if it did not slow everything down and complicate uselessly.
This app and the hardware we purchased with it is a waste. Poorly designed UI and IX. And no support. Will be seeking refund.
I’m 11 and my mom got circle because I was staying up a little too late but now it’s real bad like. Yeha badddd. A lot of times I click links ordinary links but circle blocks them. Sometimes my mom tries to turn the WiFi on but it takes 3 tries to do so. I really hope that when I’m 13 my mom will get rid of it lol.
Lots of potential but had to cancel before free trial was over. Too buggy and unreliable. With kids schooling at home due to COVID was spending too much time wrestling with this. Ended up with a customized PiHolr setup for granular control that WORKS.
The developers behind this app have a lot of good ideas for this app, BUT it’s just not ready. This can be said for the FREE version, which is really limited to almost ONE capability. Not sure what the PAID version is like, tho.
We have been using this app consistently for less 2 months. The parental control, at first, seemed adequate but after testing if users can access certain apps or sites it became apparent that it is grossly inadequate in its controls. For example, Instagram was marked as not allowed on a device and the device could still access it. The feature for adding sites that are allowed or not allowed it cool. It will be better if phrases can be used to disallow explicit content in addition to specific websites.
I really like this app but my kids have found a way past the security I set up. I set up the times and pause the WiFi and they are able to gain access on other devices, in which they undo what I set up. I wish there was a parent code that allows only me to access our account. I can set up a parent code but they download the app and get in anyway. On my phone I still have to put in the code..... and the kids changed the settings. It’s so frustrating bc I really like the app but I’m forced to look for alternatives.