Circle 1st generation

Circle 1st generation

Circle 1st generation

By Circle Media Incorporated

Score: 4.66
From 28,196 Ratings


Works with the Circle with Disney device and supported NETGEAR routers (Nighthawk and Orbi). Not compatible with the 2nd generation Circle Home Plus device. ABOUT CIRCLE: Circle products help families better manage time spent online. Filtering content and balancing online usage has never been easier. From devices on your home network, both wireless and wired to connected devices, Circle has you covered. Customizing Circle for your unique family is quick and easy. Circle’s mission is to improve families’ lives, online and off. Don’t have a Circle with Disney device or a supported NETGEAR router? Please visit to learn more about our products. NEED HELP? If you have any questions, need help with Circle, or want to provide feedback, you can contact our Support Team at or go to NETGEAR OPTIONAL IN APP SUBSCRIPTION - Pricing & Terms Circle Premium (for supported NETGEAR routers) is an optional automatic renewing subscription. Your subscription will be charged to your iTunes account at confirmation of purchase and will automatically renew unless auto-renewing is turned off at least 24 hours before the end of your current period. Current subscribers can manage subscriptions and turn off auto-renewal by visiting iTunes Account Settings after purchase. Privacy policy: Terms of use:


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Lags and can’t find Circle

We use a Netgear router and modem, and this Netgear program which came free with the Router doesn’t work half the time. “can’t find Circle” is what the app regularly says. Also we paid for the annual subscription and also were charged monthly at the same time. We contacted Apple and they said sorry they can’t refund it because it was over 60 days that we paid for the annual subscription.
By Work Flyer with gratitude

“Cannot find Paid Subscription” / No Premium Features!

“Cannot find Paid Subscription”—NO PREMIUM FEATURES, for which I paid! Friday, Jan.15, 2021: Downgrading from 5 stars to 1 star, until this is fixed! The app suddenly tells me that Premium Features are unavailable—as though I have never subscribed! This is the second time this has happened in the last six months or less. Alas, I DO have a paid subscription (since Nov.2019), and can still clearly see it when I go to the appropriate spot in my iTunes account—at no less than $49.99/yr.! However, my Circle app suddenly (as of maybe two weeks ago or so) now insists I do not. Now, I am a very adept tech user, and have tried “Restore Purchase” to no avail, leaving me stranded, from using the very subscription I just paid fifty bucks to renew—a mere 2 months ago! Very frustrating!! Please fix or advise this. This is well past getting old! Thank you. ——————————— PREVIOUSLY (2020): “End of Life Notice for the MyCircle app and Circle Go (Circle 1st generation)” When I click on something in my Circle app, I receive the above notification. Now, I have the Circle 1st Gen app, used in conjunction with our nighthawk router. So far, I’m paying $49.99 a year for my subscription. Is my version of Circle the one that will end on on December 31, 2020 or not? Thx!
By Apple Devotee!


Connectivity issues. Does not disable profile. SMS to phone always gives errors. Unable to setup parental controls. Seek a different product. No customer support phone to call for help.
By JosephAndersD

Not only useless, but causes a divide between parents and kids.

If your kids are older than 6 they can likely find a way around the restrictions this program offers. Then it is just a wedge driven between parents and children relationships. Update: I received a response from the company with a link that will help me learn about how to avoid letting kids get around the Cirlce boundaries. I have tried all of that, but kids adapt faster that any video they can supply and all the tips were ages old already. My kids are not bad, I do not really worry about them, but Circle just gives them a challenge. It would not be so bad if it did not slow everything down and complicate uselessly.
By Asked and Given

If there was a Zero star, this would rate it.

This app and the hardware we purchased with it is a waste. Poorly designed UI and IX. And no support. Will be seeking refund.

Not good

I’m 11 and my mom got circle because I was staying up a little too late but now it’s real bad like. Yeha badddd. A lot of times I click links ordinary links but circle blocks them. Sometimes my mom tries to turn the WiFi on but it takes 3 tries to do so. I really hope that when I’m 13 my mom will get rid of it lol.
By ruduudjjdnjjsjsjsjqioq

Netgear Router Integration is Infuriating

Lots of potential but had to cancel before free trial was over. Too buggy and unreliable. With kids schooling at home due to COVID was spending too much time wrestling with this. Ended up with a customized PiHolr setup for granular control that WORKS.
By dmanglol

Not ready for prime time

The developers behind this app have a lot of good ideas for this app, BUT it’s just not ready. This can be said for the FREE version, which is really limited to almost ONE capability. Not sure what the PAID version is like, tho.
By call instead


We have been using this app consistently for less 2 months. The parental control, at first, seemed adequate but after testing if users can access certain apps or sites it became apparent that it is grossly inadequate in its controls. For example, Instagram was marked as not allowed on a device and the device could still access it. The feature for adding sites that are allowed or not allowed it cool. It will be better if phrases can be used to disallow explicit content in addition to specific websites.
By BayoF

My Kids Gain Control

I really like this app but my kids have found a way past the security I set up. I set up the times and pause the WiFi and they are able to gain access on other devices, in which they undo what I set up. I wish there was a parent code that allows only me to access our account. I can set up a parent code but they download the app and get in anyway. On my phone I still have to put in the code..... and the kids changed the settings. It’s so frustrating bc I really like the app but I’m forced to look for alternatives.
By Patton5002


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