Hi Nuance representative, I've used & loved Dragon in the past because it was a great product both on the Mac and iOS. But I wouldn't know anymore because after a couple years of not needing Dragon Anywhere I downloaded it again and it won't let me sign up or sign in (like it sounds it does to others too). In fact I downloaded and deleted it and tried creating new accounts about 3 different times, and throw in the mix I tried to re-establish my original account too as the first step. Nothing but frustrating pop up windows telling me to contact a representative or that I was using a different 'iTunes' account. Well if that's the case (which I'm almost positive it wasn't) why can't I start fresh with creating a new sign up email & password for the nuance portion of signing up? Your software isn't that good that I'm going to spend the time to engage with somebody by email or phone to figure out how to sign into your software. Seems like that should be made the easiest thing in the world for a user to do especially when you're charging a premium. You don't have to reply to this because I'm not coming back. But I'd highly recommend somebody at Nuance try to actually walk through the headache of the sign up/sign process when re-subscribing to your service. There are customers like myself who've shown that they WILL pay for your service - but because of your company's bizarre barrier to entry I bet there's a lot of others like me who just throw up their hands and say, 'forget it. Siri isn't as good but at least I can get it to work without fighting some nightmare sign in screen.'
Downloaded the app to try the free trial. The app randomly closed out after I signed up for the one month subscription. When I reopened it it asked me to redo the whole sign up process, but when I tapped the 1 month subscription again it said I had already successfully signed up. I then went to the sign in option and since I didn't have a password yet (app randomly closing me out and all that) I tapped the "forgot password" option. It said it would send me an email that I could use to change my password. Five attempts later and I still have not gotten an email. Keep in mind this is just all within the first 24 hours of downloading the app -- terrible first impression. I don't want to take the risk of buying a paid subscription since this is what I experienced with just the free trial.
I purchased the app from App Store with my card info. Tried to access the app but I couldn’t. I tried to communicate with them but couldn’t. Tried to change my password ( LastPass deleted it so I had to get a new one) The app wouldn’t recognize my email. Bottom line is that to protect my info I had to delete the app. Too bad cause I was looking forward to using it. I tried to connect for support. Could not. Tried to send my request for new password. They didn’t send any help Tried several times. UPDATE the company wrote me to offer help. nice. I called the number it gave me. ( Because of where I live I cannot call unless I leave the house.) I get someone right away. He asked me questions some were relevant others not so. I got frustrated because he told me he couldn't solve the problem “ you have to go to the app store” . I told him that i signed up for an account, gave my card info, but i have nothing. Actually I have risk because the company has my info. He says he cant help. I ask him to get me someone higher up who can. I freely admit that I became angry. I shouldn't have. Because it was billed as a “trial” my card hasn’t yet been charged. And I have no idea if the company will charge my card. I don’t know what it will do. I told the agent that I wanted to assure my card wasn’t charged or I got what I paid for. He told me to get in touch with App store! I terminated the conversation. he would neither help or get me to someone who could. I got back home from the call to found enails waiting from the company reviving hope that it was responsive to my quest for help. I followed the link sent in the email only to get to a page that asked my to “sign up” or “ register” my product. BUT OF COURSE I COULDN'T REGISTER WITHOUT A SERIAL NUMBER OF THE “PRODUCT” which I don’t have! Catch 22 where are you? BTW I tried getting a “ new” password. Of course you guessed it The company after 4 tries ( if I recall) did not send me the like to reset the password. As I said above I did get a password in the email when I got back from the call but the password it sent me didn’t work. At this stage I can only say: How terribly sad that we have come to this. I am writing on an electronic device to warn people not to buy this product even though I have always liked Dragon because I cannot use it.I’m no Luddite but I wonder if we aren’t losing something very important in this brave new world.
For the price, we should be able to dictate into any application, not simply a cut and paste process. which is entirely too time consumptive and thus not useful.
I would stay away from this app as unsubscribing is extremely customer unfriendly
I am trying to get this to sync words and auto texts with my dragon professional 15.6. It simply will not sync and technical support not offer a solution. I think it is a windows firewall issue. My apps sync between my iOS phone and iPad. Dragon should let us know how to get through the Windows 10 firewall.
Seriously unbelievable how bad this is. I cannot sign in to the app or the Nuance store to use it. I requested new passwords, they sent me some (after a zillion hours), and guess what? The passwords did not work. None of them. So I spoke on the phone with a Nuance rep who did not speak very good English and did not seem to really listen to me. They told me I’d have to contact the Apple store to get this updated. Seriously? Wow. Have decided this company is a total scam at this point. Do NOT get this app!
I had a subscription to this app two years ago. It had a very good transcription rate... between 80% to 90%. It was that good. I’ve canceled the subscription because I ended up not using it during the editing part of my work. Then my wrists started acting up, and thought this would be the next best thing to continue working. I re-subscribed to Dragon Anywhere back in November 16, 2020, and am writing this review on November 26, 2020. Ten days into my subscription and I have not been able to get into the app. I have been in touch with both Apple and Nuance to address this issue, downloaded, deleted and re-downloaded the app at least five times. Canceled my subscription and attempted at resubscribing, not to mention having a two hour phone call with Nuance and Apple’s customer service... still, couldn’t log in. I changed my password, tried restoring a subscription... same thing. When it works, this app is phenomenal. You can train it, and it requires minimal editing in terms of punctuations. So, if you’re one of the lucky ones who got it to work, well done you. They also have excellent customer service, courteous and you can tell that they try to do their best to help. It is regrettably too glitchy for the five-star rating the app deserves.
Please make this available for download for the new Macs running Apple silicone. M1 macs can run iOS apps. Please make this app truly ANYWHERE by making it available on these new machines.
Should have listened to the hundreds of other reviews and not purchased the app. I paid for 1 month and it won’t even let me use it. It says my account has not been granted access to this product. Can’t even contact customer support because it’s Saturday and they don’t have support until Monday. Don’t waste your money. Find a different app.