I made the basic account, and after signing up for the trial which will auto renew the app started up. Return Then you touch the microphone and it will say retrieving subscription information. Then it said something about my subscription being made in Europe (nope)... and popped up a dialogue with a box same to get help. Clicking that box brings you to a website that doesn’t help you. Eventually called voice. The person started taking my information and wanting my phone number and seemed clueless what we were even talking about and I realized this was a dead app.
Signed up for the trial, hit a bug. Got asked to login and it’s asking for a password I never got a chance to set. No password recovery email is coming through. I never even got a chance to set a password. Never even got to try it. What a piece of garbage.
I used to have an Android device (Galaxy S7) and Dragon Anywhere worked really great on that device. I loved being able to dictate while in the car and later grab files from my computer at home. You could dictate several files and get access to all of them. But I recently upgraded to iPhone SE, and DA has been nothing but a pain. It took me forever and several rounds with tech to get my account hooked up on this new phone. It wouldn’t recognize my account. And now, I have documents in there that I can’t access because when you click the hamburger that’s supposed to show your documents and other options, it does absolutely nothing. I’d say if you have an Apple phone to skip this application in favor of another. But on an iPad it seems to work well. I wanted to leave this one star because of my frustration with losing my documents, but bumped it up to 3 because it is really a nice product when you can get it to work like it’s supposed to.
Updated March 2021: I called and called and emailed. I never got the app to work. Apple couldn’t refund me, the developer said it would talk to a supervisor but they NEVER got back to me after dozens of messages. They just took my money (150$!!!) and delivered nothing. I will never buy anything from this company and I would advise you not to. I waited to update but since my substitute ending in a month, fair to say I have lost my money. They always post the same reply (sorry call us). Save your time and just don’t buy. You have been warned again and again. ———— Like the other 100s that complained about not being able to access the subscription I called customer service. Useless, they told me to call Apple. I’ve paid for this for 5 months now and I can’t use it. Terrible service and support. Do not purchase, you have been warned (yet again!). Edited: it now appears to be working and I had to log into my account and reset my password after they told me the dev. Had fixed the issue. I want to be either refunded for the five months I couldn’t use it or 5 months to be added to my subscription. It shouldn’t take that long to get a solution or an addition to your subscription. I’ve been totally reasonable but 160$ for 7 months of use is simply not worth it.
Even after making the payment I could not access it. It keeps on saying you don’t have access to this
I don’t see how this is any better than Siri. I’m actually using Siri to dictate this review.
I am now in week 3 of Nuance not being able to solve why this app no longer works. Customer service is truly awful. Completely useless on phone and then the emails that do nothing but take you in circles. Anything, including two dixie cups and a string would be bettter than this product. I will ask Apple to refund the cost of this truly useless app. I was asked to re-write my review and I am.
Hi Nuance representative, I've used & loved Dragon in the past because it was a great product both on the Mac and iOS. But I wouldn't know anymore because after a couple years of not needing Dragon Anywhere I downloaded it again and it won't let me sign up or sign in (like it sounds it does to others too). In fact I downloaded and deleted it and tried creating new accounts about 3 different times, and throw in the mix I tried to re-establish my original account too as the first step. Nothing but frustrating pop up windows telling me to contact a representative or that I was using a different 'iTunes' account. Well if that's the case (which I'm almost positive it wasn't) why can't I start fresh with creating a new sign up email & password for the nuance portion of signing up? Your software isn't that good that I'm going to spend the time to engage with somebody by email or phone to figure out how to sign into your software. Seems like that should be made the easiest thing in the world for a user to do especially when you're charging a premium. You don't have to reply to this because I'm not coming back. But I'd highly recommend somebody at Nuance try to actually walk through the headache of the sign up/sign process when re-subscribing to your service. There are customers like myself who've shown that they WILL pay for your service - but because of your company's bizarre barrier to entry I bet there's a lot of others like me who just throw up their hands and say, 'forget it. Siri isn't as good but at least I can get it to work without fighting some nightmare sign in screen.'
Downloaded the app to try the free trial. The app randomly closed out after I signed up for the one month subscription. When I reopened it it asked me to redo the whole sign up process, but when I tapped the 1 month subscription again it said I had already successfully signed up. I then went to the sign in option and since I didn't have a password yet (app randomly closing me out and all that) I tapped the "forgot password" option. It said it would send me an email that I could use to change my password. Five attempts later and I still have not gotten an email. Keep in mind this is just all within the first 24 hours of downloading the app -- terrible first impression. I don't want to take the risk of buying a paid subscription since this is what I experienced with just the free trial.
I purchased the app from App Store with my card info. Tried to access the app but I couldn’t. I tried to communicate with them but couldn’t. Tried to change my password ( LastPass deleted it so I had to get a new one) The app wouldn’t recognize my email. Bottom line is that to protect my info I had to delete the app. Too bad cause I was looking forward to using it. I tried to connect for support. Could not. Tried to send my request for new password. They didn’t send any help Tried several times. UPDATE the company wrote me to offer help. nice. I called the number it gave me. ( Because of where I live I cannot call unless I leave the house.) I get someone right away. He asked me questions some were relevant others not so. I got frustrated because he told me he couldn't solve the problem “ you have to go to the app store” . I told him that i signed up for an account, gave my card info, but i have nothing. Actually I have risk because the company has my info. He says he cant help. I ask him to get me someone higher up who can. I freely admit that I became angry. I shouldn't have. Because it was billed as a “trial” my card hasn’t yet been charged. And I have no idea if the company will charge my card. I don’t know what it will do. I told the agent that I wanted to assure my card wasn’t charged or I got what I paid for. He told me to get in touch with App store! I terminated the conversation. he would neither help or get me to someone who could. I got back home from the call to found enails waiting from the company reviving hope that it was responsive to my quest for help. I followed the link sent in the email only to get to a page that asked my to “sign up” or “ register” my product. BUT OF COURSE I COULDN'T REGISTER WITHOUT A SERIAL NUMBER OF THE “PRODUCT” which I don’t have! Catch 22 where are you? BTW I tried getting a “ new” password. Of course you guessed it The company after 4 tries ( if I recall) did not send me the like to reset the password. As I said above I did get a password in the email when I got back from the call but the password it sent me didn’t work. At this stage I can only say: How terribly sad that we have come to this. I am writing on an electronic device to warn people not to buy this product even though I have always liked Dragon because I cannot use it.I’m no Luddite but I wonder if we aren’t losing something very important in this brave new world.