The app won’t allow me to login at all. It just gives me error messages. I have to view from my laptop.
This app and the cameras are terrible. They don’t stay connected and when they are connected they only start recording AFTER the activity has left camera view. I was about to purchase a service subscription but not now. NO WAY!
UPDATE 2-23-21: The most recent firmware update rendered my cameras useless for security cameras as the time and date stamp no longer shows up on recorded video clips. Once you download the clip from the app to photos and videos on your device so you can keep it, the time and date disappears. Zmodo has a habit of releasing updates before fully testing them. My opinion is that they only want customers who can afford expensive cloud subscribers and don’t care about NVR owners. They did this to me before and I had to complain. They did it again. Who wants surveillance cameras where the recordings can’t be used as evidence without time and date stamp? UPDATE 11-21-20: If you want a system with an NVR, avoid Zmodo. If I had known up front that they would require me to run a phone app that is adware to access my cameras and cameras recordings, I would never had purchased this brand. The App is basically adware and the recent update made the adware more prominent and they brought back old bugs to what I need to use in the process. Example: I want to record from timeline at 10:14 AM and it won’t let me do it because it snaps back to 9 am every time I try. This issue was fixed several updates ago but they brought it back. The time stamps in the alert have been wrong all year for about the past 3 - 4 updates. They have little if any respect at all for NVR owners and just want to sell cloud service and put ads in your face. UPDATE4: Recent update still didn’t fix event time stamps being way off and erratic and they put the adware right in front of my face as the first thing I see and hogs 1/3 of the screen. This company is all about pushing adware to sell you cloud service. They don’t care about you even if you spend your hard earned money to purchase an NVR with your cameras. They push adware to sell you something else and the updates usually break what doesn’t need fixed, they change things that were good for no reason at all. For some reason they think I bought my cameras and NVR system to be able to use an app that is basically adware instead of a bug-less reliable app. UPDATE3: More proof they care not about NVR owners. My hard drive died and it took 3 times with chat support where the 3rd “talked to a supervisor” and I still could not get accurate information about hard drive specs. They sent me a link to “only one online available” after already telling me wrong information about a 3.5 inch drive when my NVR takes 2.5 inch drive . I ended up doing my own guessing and bought a different brand. So far so good but it would have been nice to know the specs about maximum drive capacity the NVR can handle so I could get the best possible performance. They only want to sell you cloud service. UPDATE 2: very recent app updates didn’t update anything I need or find useful. I want accurate surveillance performance. Time stamps still wrong on alert notifications and for at least 6 months. The cameras are great for the price but unfortunately the app developers kill all excitement about owning your own NVR. Unfortunately the company only cares about selling cloud service and has little regard for NVR owners. They do app updates to add unnecessary bells and whistles and usually break things that didn’t need fixed in the process. Latest example; try to adjust motion detection area without having to close app entirely after saving the setting. Somewhere along the line they disabled NVR features forcing you to own a phone and be connected to the internet in order to be able to control the surveillance equipment you purchased and own.They want to sell you cloud service that does what your NVR should be able to do. Example: WHEN you first install cameras you have full functionality to adjust cameras on/off in mode settings. That eventually disappears because they want to sell you cloud service even though you own an NVR. They made changes that require you to have a phone and internet to use your cameras but they limit features unless you pay for expensive cloud service. Tech support is basic support only and not worth trying to contact. RECENT ISSUE besides motion detecting adjustment is that the time stamps are off in the events with actual time on the camera snapshot. They always want to say it’s on your end even though it was fine before the update that caused the problem. SUMMARY: The cameras are cheap. This is a plus in that it won’t break you if one gets vandalized. They disabled NVR functionality and private LAN functionality as a basic IP Camera that you should be able to control without need for internet to force you to use a phone app. The app is basically adware with added bells and whistles you don’t need and they periodically break functionality that never needed fixed in order to give you an app update.
I guess you really could care less that your stuff doesn’t work and people who trusted your company enough to BUY your garbage to secure their homes are without any camera security at all . You should be sued . You are horrible people and may karma Knock on your door soon . What’s the point of having this if you can’t use it honestly. MY RECORD BUTTON IS CONSTANTLY ON SHOWING ITS RECORDING but I cannot view live get black screen can play events the play button doesn’t work MUST BE CHINA JUST WATCHING US and it’s for their use not ours How can a company even allow this to happen and not address it and resolve it. Zmodo is a rip off and they don’t care what so ever NEVER BUY ZMODO DONT WASTE A NICKEL I guess I’ll have to get attorney to be able to reach out to all others having these issues as well for class action because they seem to be using this system for their own agenda it’s definitely not for ours . I will go buy an entirely new brand but I won’t allow this to happen without repercussion on them. I am lawyering up.
It used to be pretty good now it’s just crappy with no support whether free or you pay for their subscription the cameras don’t record anything but cars. Someone came and was looking in my sons window for five minutes and I got the notification late and then it took 15 minutes to pull up the footage to see which way they went and by that time they were gone. Time for a change. Do not buy these cameras or their subscription. There’s no support and no accountability.
The cameras never load and on the occasion that they do, it skips recordings. Garbage app and service.
It’s really bad and they keep deleting reviews, absolutely scummy
Guys, this app was working perfect until a month ago. Fix it. It won’t load when you open. When you want to see live feed it pulls up replays. (Why have two options) It takes forever to load a live feed. And then when live feed is open, it takes forever to catch up and than freezes. The refresh doesn’t work. Wth? Did Biden get ahold of you too and now that are tapping in on our privacy? Probably. Fix this please.
Don’t buy these cameras. Connectivity is a huge issue. I’ve tried everything and it still doesn’t work.
This is the absolute worse camera system I’ve ever dealt with. It stinks