Good at first then when subscribing start down hill
Do you updated the app and still no motion. It sends the alerts, but it will not show anything in motion. Kind of sad, my ring cameras have never failed me.
UPDATE4: Recent update still didn’t fix event time stamps being way off and erratic and they put the adware right in front of my face as the first thing I see and hogs 1/3 of the screen. This company is all about pushing adware to sell you cloud service. They don’t care about you even if you spend your hard earned money to purchase an NVR with your cameras. They push adware to sell you something else and the updates usually break what doesn’t need fixed, they change things that were good for no reason at all. For some reason they think I bought my cameras and NVR system to be able to use an app that is basically adware instead of a bug-less reliable app. UPDATE3: More proof they care not about NVR owners. My hard drive died and it took 3 times with chat support where the 3rd “talked to a supervisor” and I still could not get accurate information about hard drive specs. They sent me a link to “only one online available” after already telling me wrong information about a 3.5 inch drive when my NVR takes 2.5 inch drive . I ended up doing my own guessing and bought a different brand. So far so good but it would have been nice to know the specs about maximum drive capacity the NVR can handle so I could get the best possible performance. They only want to sell you cloud service. UPDATE 2: very recent app updates didn’t update anything I need or find useful. I want accurate surveillance performance. Time stamps still wrong on alert notifications and for at least 6 months. The cameras are great for the price but unfortunately the app developers kill all excitement about owning your own NVR. Unfortunately the company only cares about selling cloud service and has little regard for NVR owners. They do app updates to add unnecessary bells and whistles and usually break things that didn’t need fixed in the process. Latest example; try to adjust motion detection area without having to close app entirely after saving the setting. Somewhere along the line they disabled NVR features forcing you to own a phone and be connected to the internet in order to be able to control the surveillance equipment you purchased and own.They want to sell you cloud service that does what your NVR should be able to do. Example: WHEN you first install cameras you have full functionality to adjust cameras on/off in mode settings. That eventually disappears because they want to sell you cloud service even though you own an NVR. They made changes that require you to have a phone and internet to use your cameras but they limit features unless you pay for expensive cloud service. Tech support is basic support only and not worth trying to contact. RECENT ISSUE besides motion detecting adjustment is that the time stamps are off in the events with actual time on the camera snapshot. They always want to say it’s on your end even though it was fine before the update that caused the problem. SUMMARY: The cameras are cheap. This is a plus in that it won’t break you if one gets vandalized. They disabled NVR functionality and private LAN functionality as a basic IP Camera that you should be able to control without need for internet to force you to use a phone app. The app is basically adware with added bells and whistles you don’t need and they periodically break functionality that never needed fixed in order to give you an app update.
I can’t even setup my Zmodo ZH IXY1D because of this update. Zmodo support chat doesn’t even respond. They need to fix thing ASAP because I can’t even connect or use these camera and it would be very disappointing if I wasted my money on this camera
The play button is there. I press it. Nothing happens. I keep pressing. App crashes. Worthless.
Recordings skips all the time and the sound on it don’t work at all either no point in having to record if we can’t hear anything also the cameras take long to connect live and it’s not my internet service because my other cameras work perfect this is just a waste of money
Idk if it’s the updates or what, but the recordings skip. I paid for a year subscription for 2 of my cameras. It’ll record when the motion hits, and then randomly freeze the frame for 10 seconds. Every 10 seconds when it’s doing the skip stuff, it’ll just update the frame with no sound. It’ll do that for a few minutes before it’ll play a recording like it should. I’ve reached out to customer support and they tried to say it only records when there’s motion, but that’s not what I signed up for. Then, they tried to say I needed to unplug the device and plug it back in. I have tried that several times- doesn’t work.
Turned on alerts being getting them all day from sun light movements and soon as a package is delivered not a single thing. I have several Zmodo systems doorbell, wireless and wired cameras are going bad cloud service is a joke, live feed is waste of time. And I don’t do this stuff so when I say stay away, be smart and find something reliable
App worked ok when originally downloaded but a recent update made it worthless. Receive alerts on phone, but then when you open, you’re unable to view video footage. None of the icons work and when you try to download, app closes.
Throw away the whole app. I’m paying for cloud service. And when I click on the saved footage. It just goes back to live view. Makes no sense to pay. Makes no sense to even have cameras. Just mail out rebates. And shut the company down. Oh my gosh this is horrible.